topic When is an existing customer not an "existing customer& in Discussions & Feedback

When is an existing customer not an "existing customer&

Anonymous — Sat, 03 Jul 2010 14:28:17 GMT

When is an "existing customer" not an "existing customer"?

Apparently if you have a phone with O2 you're not able to get a new line with iPhone 4: can only upgrade: if you have broadband you can get a new line, however. Having queued twice to get the phone, finally told today that I can't bring more cash O2's way by keeping one line and getting a new one on iPhone. What's the rationale in that?

I'd like to hear from O2 …who make such a fuss of "existing customers" coming first.

When is an existing customer not an "existing customer&

Anonymous — Sat, 03 Jul 2010 15:27:02 GMT

You won't hear from them on here. Its a customer forum, for us customers to discuss things.

exisiting customers

Anonymous — Sat, 03 Jul 2010 16:34:27 GMT

prking - thanks. Wanted to let off steam … will take it up with O2 outside this forum.

sjt

When is an existing customer not an "existing customer&

Anonymous — Sat, 03 Jul 2010 20:59:21 GMT

It's possible to have more than one line. Just go into store and take out a new contract, don't even mention your existing line.

Unless I'm mistaken that's what you're looking to do.

When is an existing customer not an "existing customer&

Anonymous — Sat, 03 Jul 2010 21:42:10 GMT

thanks - but the problem is that the iphone 4 is only going to existing customers … catch 22

When is an existing customer not an "existing customer&

Anonymous — Sun, 04 Jul 2010 16:41:55 GMT

YES FINALLY!!!

Someone in the same situation as me!!!

I hate them. Stupid stupid rule. So we're being punished for being existing customers. So do they not want over another £1000 over the 18 months from me?

Obviously not.

When is an existing customer not an "existing customer&

Anonymous — Thu, 08 Jul 2010 06:12:06 GMT

I don't know much about how it all works but could you not upgrade your existing contract to get the iphone 4 and at the same time get a sim only contract for your other phone?

When is an existing customer not an "existing customer&

Anonymous — Thu, 08 Jul 2010 11:22:42 GMT

YES FINALLY!!!
Someone in the same situation as me!!!
I hate them. Stupid stupid rule. So we're being punished for being existing customers. So do they not want over another £1000 over the 18 months from me?
Obviously not.

It's not a stupid rule at all. I'm sure there many existing customers who are very pleased that o2 have this rule. If o2 had allowed new connections then demand would have outstripped supply by far.
By restricting the iphone 4 to existing upgrading pay monthly customers, pre pay customers moving to post pay and broadband customers taking up an o2 contract and excluding other new connections until after July the overall customer experience will be better.

When is an existing customer not an "existing customer&

Anonymous — Thu, 08 Jul 2010 11:28:02 GMT

I have taken this up with O2 and apparently they should have allowed a new connection … no iPhones available at the moment though.