topic Re: Text messages not sending or being received in Discussions & Feedback

Text messages not sending or being received

T5SWB — Wed, 09 Dec 2020 20:51:11 GMT

Hi all, any suggestions will be appreciated: both my phone and my partners, both with O2 pay monthly will not send or receive text messages. When we try to send messages and check the status it continually reads 'sending'. I've tried turning the phones off and back on, restarting, cleaning the sim cards etc but frustratingly nothing works. I've tried to contact O2 but the automated calls are cut off after suggesting I try on-line help (not helpful at all). It seems too much of a coincidence that both phones on seperate accounts have the same issue at the same time ??? Any idea PLEASE, thanks in advance, Gordon

Re: Text messages not sending or being received

MI5 — Wed, 09 Dec 2020 20:57:56 GMT

@T5SWB

Lots of issues reported with texts today.

@LukasB another one.

Re: Text messages not sending or being received

madasaf1sh — Wed, 09 Dec 2020 20:59:03 GMT

@T5SWB

What device are you using?

Re: Text messages not sending or being received

T5SWB — Wed, 09 Dec 2020 21:05:25 GMT

both using Sony Xperia XA1

Re: Text messages not sending or being received

jonsie — Wed, 09 Dec 2020 21:17:18 GMT

This seems to be a common theme today
Only the odd complaint on Twatter though

Re: Text messages not sending or being received

madasaf1sh — Wed, 09 Dec 2020 21:18:38 GMT

Thats what i noticed, usually Twitter would be lit up like a Christmas Tree.

I wonder if its an app update gone awry or a localised issue....

Re: Text messages not sending or being received

T5SWB — Wed, 09 Dec 2020 21:37:22 GMT

Any ideas on how I go about finding out if it's a local issue ????? I've been unable to get any help from O2 and when I check the service in the area it tells me all is good ? As I said 2 separate phones both having the same issue at the same time is very unlikely ?

Re: Text messages not sending or being received

MI5 — Wed, 09 Dec 2020 21:48:34 GMT

@T5SWB

Need to wait for updates from @LukasB

Re: Text messages not sending or being received

madasaf1sh — Thu, 10 Dec 2020 07:18:58 GMT

@T5SWB

Can you check for an update to Carrier Services dated the 7th December?

Re: Text messages not sending or being received

T5SWB — Thu, 10 Dec 2020 08:31:27 GMT

Hi, I'll try and check on the update on the 7th but not very tech savvy, any advice on how to do this would be appreciated, thanks Gordon

Re: Text messages not sending or being received

madasaf1sh — Thu, 10 Dec 2020 09:09:38 GMT

@T5SWB

It maybe in the App Store under installed Apps, or if you go into Settings, Applications, and then it maybe under Advanced.

Re: Text messages not sending or being received

T5SWB — Thu, 10 Dec 2020 09:52:46 GMT

Genius.................MASSIVE THANKS for all the time and advice given both of our phones have now kicked into life with dozens of texts sending and being received.

As advised I went through the App store, found the updates and updated the Carrier App, then turned off the phone and back on again, within seconds I was bombarded with messages.

With numerous messages queued and repeatedly trying to send on our phones would this then explain why the charge on both our phones drained very quickly over the last couple of days ?

Thanks again for all your help as when you're not tech savvy it's a nightmare when something like this happens,

Regards Gordon

Re: Text messages not sending or being received

madasaf1sh — Thu, 10 Dec 2020 10:32:44 GMT

@T5SWB

Glad that fixed it, I know google are supposedly pushing out a fix already...

That would also explain the battery drain.