topic Re: SMS taking ages to send in Discussions & Feedback

SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 19:29:26 GMT

Having issues with SMS messages taking a really long time to send, they just sit on sending in Android messages (I have tried different apps with same result) but any sent to me come through instantly. This has started happening last couple of days was fine before that, I went on to the service status page, where it says there are no issues, and reported it as an issue yesterday, I got an email saying they would investigate but currently still says no issues. I don't get it as when people send to me, I get them instantly.

Re: SMS taking ages to send

MI5 — Sat, 24 Oct 2020 19:33:53 GMT

@Kuribo

Try these tips here

Re: SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 20:00:36 GMT

Thank you, just tried all but still the same.

Re: SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 20:15:37 GMT

I don't know if this is relevant but my smsc is the correct number but it's in quotes and with ,145 at the end, if I try and change it to just the number and press update it says update error and pressing refresh brings it back to the one in quotes with the comma and 145 at the end. Using pixel 3 on Android 11.

Re: SMS taking ages to send

MI5 — Sat, 24 Oct 2020 20:24:15 GMT

@Kuribo

We've always been told that it should be exactly formatted as shown:

Pay & Go message centre number is +447802092035
Pay Monthly message centre number is +447802000332

Re: SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 21:23:20 GMT

It won't let.me.update it. I don't know how else to view/update on a pixel as it's not in message settings, I have to use *#*#4636#*#* on the dialler, then if I enter the number and press update it says update error and if I press refresh it comes up with "+447802000332",145 I mean they do send, and they are received by the person next to me in a test, but they take ages and ages and just hang on sending...

Re: SMS taking ages to send

MI5 — Sat, 24 Oct 2020 21:57:23 GMT

@Kuribo

Have you tried removing the sim for 5 mins

Re: SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 22:17:57 GMT

Thanks, just tried it, no joy. I'm at a loss, I would have thought if it was a handset fault they wouldn't send at all not just be delayed?!

Re: SMS taking ages to send

MI5 — Sat, 24 Oct 2020 22:23:19 GMT

More likely a network issue that's not been updated on the website yet @Kuribo but you could try getting a new sim from any O2 shop, they are free.

Re: SMS taking ages to send

Kuribo — Sat, 24 Oct 2020 22:40:41 GMT

Thanks yeah I will pop in the store tomorrow. Thanks for your help, if I manage to get it resolved/find out what it is I will post.

Re: SMS taking ages to send

MI5 — Sat, 24 Oct 2020 22:46:37 GMT

Yes, please do.

Re: SMS taking ages to send

Marjo — Tue, 27 Oct 2020 14:59:47 GMT

Hey @Kuribo hope you're having a good week so far. Did you manage to make any progress with the SMS issue since the 24th?

Re: SMS taking ages to send

Kuribo — Tue, 27 Oct 2020 18:09:10 GMT

I got frustrated with the battery life on the pixel 3, it was draining so fast, needing multiple charges per day so I changed to the new pixel 5, came today, so far so good with messages going through perfectly and quickly! And the battery is leagues better!

Re: SMS taking ages to send

MI5 — Tue, 27 Oct 2020 18:25:05 GMT

Good news

Re: SMS taking ages to send

Cleoriff — Tue, 27 Oct 2020 19:28:33 GMT

@Kuribo wrote:
I got frustrated with the battery life on the pixel 3, it was draining so fast, needing multiple charges per day so I changed to the new pixel 5, came today, so far so good with messages going through perfectly and quickly! And the battery is leagues better!

Sounds a great idea @Kuribo . A new phone. Good for you

Re: SMS taking ages to send

MI5 — Tue, 27 Oct 2020 19:32:52 GMT

Re: SMS taking ages to send

Marjo — Wed, 28 Oct 2020 11:41:20 GMT

@Kuribo wrote:
I got frustrated with the battery life on the pixel 3, it was draining so fast, needing multiple charges per day so I changed to the new pixel 5, came today, so far so good with messages going through perfectly and quickly! And the battery is leagues better!

Enjoy your new phone @Kuribo