https://community.o2.co.uk/t5/Discussions-Feedback/Pre-Order-Cancellation/m-p/1400033#M116516 <DIV class="companyinformation-wrapper"><DIV class="review-card"><DIV class="review-content"><DIV class="review-content__body"><P class="review-content__text">Preordered Iphone 12 pro and received an email with a completely different spec. live chat conversation, confirmed they would cancel order but i received nothing to confirm (i have a full chat history saying they would) so called CS to confirm, to be told that they couldnt cancel the order as it was in progress and that i have to receive the delivery (and refuse it) before they will cancel the order. How ridiculous in the 21st centrury a company like telefonica does not have the tech to cancel an in progress order.<BR />I also paid over £400 to them up front to pay off my existing device plan which i will also have to wait to be refunded before i can reorder. Terrible service and now i will have to wait longer for the new iphone!!<BR />I will be going to another network as a result. Goodbye O2 cant say its been a pleasure</P></DIV></DIV></DIV></DIV> Mon, 19 Oct 2020 13:47:20 GMT Deanclark40 2020-10-19T13:47:20Z https://community.o2.co.uk/t5/Discussions-Feedback/Pre-Order-Cancellation/m-p/1400033#M116516 <DIV class="companyinformation-wrapper"><DIV class="review-card"><DIV class="review-content"><DIV class="review-content__body"><P class="review-content__text">Preordered Iphone 12 pro and received an email with a completely different spec. live chat conversation, confirmed they would cancel order but i received nothing to confirm (i have a full chat history saying they would) so called CS to confirm, to be told that they couldnt cancel the order as it was in progress and that i have to receive the delivery (and refuse it) before they will cancel the order. How ridiculous in the 21st centrury a company like telefonica does not have the tech to cancel an in progress order.<BR />I also paid over £400 to them up front to pay off my existing device plan which i will also have to wait to be refunded before i can reorder. Terrible service and now i will have to wait longer for the new iphone!!<BR />I will be going to another network as a result. Goodbye O2 cant say its been a pleasure</P></DIV></DIV></DIV></DIV> Mon, 19 Oct 2020 13:47:20 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Pre-Order-Cancellation/m-p/1400033#M116516 Deanclark40 2020-10-19T13:47:20Z https://community.o2.co.uk/t5/Discussions-Feedback/Pre-Order-Cancellation/m-p/1400864#M116539 For the best value you are better off going sim only with whatever provider you choose. Then ordering the iPhone direct from apple. You’ll save approx £9 per month. Wed, 21 Oct 2020 16:22:23 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Pre-Order-Cancellation/m-p/1400864#M116539 KernelPanic 2020-10-21T16:22:23Z