topic Re: Customer Services Agent in Discussions & Feedback

Customer Services Agent

AylissaH — Sun, 20 Sep 2020 17:30:59 GMT

Hey all! So today I’ve spent 1hr in a local store and on the phone twice with different customer service agents trying to add a direct debit. I was getting nowhere till 5.30pm tonight I rang up and spoke to a lovely man called Lwanda who spent a good 30 minutes with me and doing everything he could and didn’t give up but he was going to raise the issue as he couldn’t get it to work. 15 minutes later he rings me and tells me he didn’t give up and he’s done it! Thank you so much!!

He went beyond the extra mile today!!

Re: Customer Services Agent

MI5 — Sun, 20 Sep 2020 17:32:50 GMT

Good to hear and thanks for the feedback

Re: Customer Services Agent

Cleoriff — Mon, 21 Sep 2020 06:40:02 GMT

@AylissaH

Thanks for posting. I'll tag our community managers @Marjo and @LukasB . They will feed this back for you.

Pleased it's sorted and well done Lwanda.

Re: Customer Services Agent

LukasB — Mon, 21 Sep 2020 11:12:04 GMT

Hey @AylissaH thanks for the nice feedback. I will send you a private message on here to ask for some more details so we can get the good feedback to the exact right person.