topic Re: Customer service in Discussions & Feedback

Customer service

CJ2020 — Sat, 05 Sep 2020 20:13:51 GMT

I recently (3/9) rejoined O2 after many years with EE taking up a pay monthly contract. I've had to call customer services a couple of times since then and noticed that their customer service line is almost designed to direct you to online help then cut you off. Is this just an issue brought on by the Covid pandemic and reduced staff availability (which is understandable) or is this normal service ? One thing I'll say about EE, their customer service was outstanding.... Hopefully I've not made a huge mistake switching.....

Re: Customer service

MI5 — Sat, 05 Sep 2020 20:31:55 GMT

@CJ2020

Worse one of all through the Covid crisis tbh, but not usually this bad.

Re: Customer service

CJ2020 — Sat, 05 Sep 2020 20:35:53 GMT

Bit of luck I won't need them after I'm up and running then... Cheers 👍

Re: Customer service

MI5 — Sat, 05 Sep 2020 20:41:37 GMT

Shouldn't need them much at all and there's always us for anything that doesn't need account changes @CJ2020

Re: Customer service

CJ2020 — Sat, 05 Sep 2020 20:51:52 GMT

Will definitely be monitoring the forums, seems like a great source of knowledge

Re: Customer service

MI5 — Sat, 05 Sep 2020 21:01:59 GMT

We do our best