POOR CHOICE OF PARTNERS

NOT_GOOD_ENOUGH — Fri, 14 Aug 2020 16:28:54 GMT

Well,

what can i say. just flabagasted.

Upgrade phone, not done it in a while. dont think i am even going to bother keeping it either.

Start chat window 18.26

Finish chat window 21.49

this is just to upgrade, how is that beneficial. anyway i held my patience how i dont know.

O2 Website:

If you order before midnight tonight, your phone can be delivered the next working day.

So,

we do the deal after a painful 3 hours

before we get into the legal stuff, i quote to the person.

I have work tomorrow can the phone be delivered to my work place.

reply from O2

Yes sir when you fill the forms out

Okay thanks

Now i fill the forms out

sadly nowhere to change

back on chat

excuse me i cant change the address for delivery

O2:

no sir we can do that manually and send you the amended email

me:

OKAY

now 10.15PM from 6pm

me thanks for everything goodbye

Me again text my boss new phone coming tomorrow can i take unpaid leave

Boss, not a problem

Me sorry its late

Boss, no drama was watching a film

next working day

DHL delivery

phone collected

Phone at depot

Phone at sortation depot

my point here O2 is that you are full of rubbish, you cannot delivery a phone the next working day so take it off your website.

you paertner with companies that just cannot delivery that service for your business.

now the best part

i am coming after you for compensation, not your partnering courier, you O2 for wrongly advertising on your website that people can a new handset the next working day.

you basically cost me a days wages.

you couldnt change the delivery address to my work place

you couldnt deliver to my house

so lets get to the nitty gritty here.

you wasted my complete day, o2 and your german courier company DHL.

you should maybe looking at your tranport couriers, your name is mud with me.

Do you rhink this is politically correct, to sell someone down the river on your website and by using an under delivering partner to spread the word of your brand.

Re: POOR CHOICE OF PARTNERS

Bambino — Fri, 14 Aug 2020 16:42:47 GMT

@NOT_GOOD_ENOUGH This is not O2. This is a customer community. https://www.o2.co.uk/how-to-complain

Re: POOR CHOICE OF PARTNERS

madasaf1sh — Fri, 14 Aug 2020 16:46:33 GMT

@NOT_GOOD_ENOUGH

Issues do happen, especially with delivery companies and to be honest DHL are one of the better ones, compared to Yodel or Hermes.

O2 do deliver phones next day via DHL in probably 95-99% of cases I also dont understand what the nationality of DHL's parent company has to do with it.

You do know o2 is spanish owned ???

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