https://community.o2.co.uk/t5/Discussions-Feedback/Free-upgrade/m-p/1375732#M115750 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4053554">@Upgrading</a>&nbsp;</P><P>The offer expired at the beginning of July unfortunately.</P><P>If you want to leave, how to cancel here <LI-PRODUCT title="Guide: Cancelling Your Contract" id="Guide004"></LI-PRODUCT>&nbsp;</P> Tue, 28 Jul 2020 11:11:51 GMT MI5 2020-07-28T11:11:51Z https://community.o2.co.uk/t5/Discussions-Feedback/Free-upgrade/m-p/1375729#M115749 From beginning of June 2020 we (me and my partner) had "free upgrade options". My partner found mobile phone as he wanted and upgraded contract. He received a new phone and free headphones!<BR />The phone I wanted wasn't available. And when I found it, on my account there was not free upgrade options anymore.<BR />I had to pay £281 if I wanted upgrade.<BR /><BR />I don't understand why O2 changed this option? There was no information that is limited or time limit option.<BR />The most awful thing is, when I called O2 the advisor told me, that "they can't change my contract and that free option was never available". This is a lie!<BR />My partner new contract is the proof!<BR /><BR />I can't trust this company anymore. I need to change provider as soon as I can! Tue, 28 Jul 2020 11:03:13 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Free-upgrade/m-p/1375729#M115749 Upgrading 2020-07-28T11:03:13Z https://community.o2.co.uk/t5/Discussions-Feedback/Free-upgrade/m-p/1375732#M115750 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4053554">@Upgrading</a>&nbsp;</P><P>The offer expired at the beginning of July unfortunately.</P><P>If you want to leave, how to cancel here <LI-PRODUCT title="Guide: Cancelling Your Contract" id="Guide004"></LI-PRODUCT>&nbsp;</P> Tue, 28 Jul 2020 11:11:51 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Free-upgrade/m-p/1375732#M115750 MI5 2020-07-28T11:11:51Z