topic Re: O2 contact us in Discussions & Feedback

O2 contact us

Ted1 — Sat, 01 Aug 2020 16:38:23 GMT

No option for live chat, try calling and get told I will be waiting an hour to speak to someone- what’s happened o2?? That’s me joining EE, better coverage, better prices and guess what ??- you can actually talk to someone! I know Covid 19 has affected us all but o2 really needs to up there game, all I wanted to do was upgrade. Well done o2 another customer lost

Re: O2 contact us

MI5 — Sat, 01 Aug 2020 16:40:57 GMT

@Ted1

Some numbers here

Re: O2 contact us

Bambino — Sat, 01 Aug 2020 16:42:22 GMT

@Ted1 You can upgrade on your My O2 page. http://www.o2.co.uk/myo2

O2 aren't very much interested in talking to customers these days unless they're buying something or upgrading. Below is the advice from an O2 Guru on how to get through to discuss your upgrade.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Re: O2 contact us

pgn — Sat, 01 Aug 2020 16:42:28 GMT

No response needed, it seems, @Ted1, except:

Re: O2 contact us

jonsie — Sat, 01 Aug 2020 16:42:41 GMT

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.