topic Re: eSIM for Samsung LTE watch in Discussions & Feedback

eSIM for Samsung LTE watch

Grimsnack — Tue, 21 Jul 2020 14:14:39 GMT

Hi. Apologies if posting to wrong forum, I'm a newbie. Does anyone know if and when O2 will provide eSIM support for Samsung watches. I've seen a few posts about it going back almost a year, but no indication from O2 of if or when 🤔

Re: eSIM for Samsung LTE watch

madasaf1sh — Tue, 21 Jul 2020 14:32:12 GMT

Hi @Grimsnack

o2 don't support the Samsung range of watches at this time.

The network that does is Vodafone for some bizarre reason.

Re: eSIM for Samsung LTE watch

Grimsnack — Tue, 21 Jul 2020 17:08:22 GMT

Thanks madasf1sh - great name by the way. Vodafone and EE appear to support Samsung, but not O2. I've been an O2 customer for years and always had great coverage and service, but it's cery disappointing that a leading company like this still doesn't support a major global brand. It would be nice and good customer service if O2 would let us know why 🤔

Re: eSIM for Samsung LTE watch

Grimsnack — Wed, 22 Jul 2020 16:50:25 GMT

Any ideas on how you get O2 to comment on community questions?

Re: eSIM for Samsung LTE watch

MI5 — Wed, 22 Jul 2020 17:01:36 GMT

They don't comment on here generally.

The only person is @Chris_K with any inside knowledge but I don't think he's one of the decision makers.

Re: eSIM for Samsung LTE watch

Anonymous — Wed, 22 Jul 2020 17:47:35 GMT

Hi, Grimsnack,
Nothing on the horizon as yet, but when we do, it will be on shop page at www.o2.co.uk/shop.

Re: eSIM for Samsung LTE watch

Grimsnack — Thu, 23 Jul 2020 16:07:20 GMT

Much appreciated M15

Re: eSIM for Samsung LTE watch

Grimsnack — Thu, 23 Jul 2020 16:11:41 GMT

Thanks for that O2Sophie - do you know why it's taking such a long time for O2 to privide support for what has to be the world-s kargest phone manufacturer, when O2 already support Apple, one of the smaller manufacturers? It would be great to understand why we're still waiting 🙂

Re: eSIM for Samsung LTE watch

madasaf1sh — Thu, 23 Jul 2020 16:21:46 GMT

@Grimsnack

This is one of the great unknowns of the mobile industry... why a network supports one and not the other... i suspect the only people who know will be the high ups and Samsung...

Re: eSIM for Samsung LTE watch

Grimsnack — Thu, 23 Jul 2020 16:29:30 GMT

Yeah, you'd think it's a relatively simple thing to let loyal customers know the reasons; we don't have to like them or agree with them, but transparency would be 'good customer service', which strangely, is something I've always had from O2 🤔

Re: eSIM for Samsung LTE watch

Anonymous — Thu, 23 Jul 2020 17:22:54 GMT

Hi, Grimsnack,
As @madasaf1sh said, we wouldn't know. Sorry, I can't be of more help.

Re: eSIM for Samsung LTE watch

Grimsnack — Fri, 24 Jul 2020 11:58:03 GMT

Thanks again O2Sophie - sounds like your as uninformed as we are. Appreciate you taking tbe time out to comment 👍

Re: eSIM for Samsung LTE watch

Chris_K — Mon, 27 Jul 2020 12:40:28 GMT

@Grimsnack wrote:
Thanks for that O2Sophie - do you know why it's taking such a long time for O2 to privide support for what has to be the world-s kargest phone manufacturer, when O2 already support Apple, one of the smaller manufacturers? It would be great to understand why we're still waiting 🙂

Hey, sorry to butt in but just thought I'd add that while I can't share any reasons behind why it isn't yet supported, the eSIM implementation on wearables and Android devices does work very differently to that of iPhone and Apple Watch.

Currently we support eSIM on the iPhone XS range, XR, 11 range and SE 2020. We also support the Samsung S20 range and Google Pixel 3 range. We will add more eSIM compatible devices to our portfolio, but this unfortunately isn't a 'one size fits all' - each requires different software updates, testing, as well as implementation and system changes on our side which can take time due to the complexity of it all.

As soon as there's any movement or changes on that front - particularly with regards to eSIM supported Samsung Watches - we'll let everyone know.