topic Re: Text fraud in Discussions & Feedback

Text fraud

GinaBlackmore — Wed, 17 Jun 2020 17:22:41 GMT

Hi, I think this is the only way that I can contact O2.
‭+44 7471 535940‬ - This number is using your brand and a website that looks like yours as a way of getting your customer bank details <Link Removed>

Re: Text fraud

MI5 — Wed, 17 Jun 2020 16:14:44 GMT

@GinaBlackmore

It's a well known scam.

Ignore and block the number.

Report it free to O2 by forwarding text to 7726.

Re: Text fraud

madasaf1sh — Wed, 17 Jun 2020 16:16:08 GMT

Hi @GinaBlackmore

This is a well know scam, and is affecting all UK mobile networks, best thing to do is forward the text message to 7726

Unfortunately phishing attempts are becoming more sophisticated.

If you did click on the link, then as a priority, change all your passwords and make sure to clear cookies etc.

Re: Text fraud

GinaBlackmore — Wed, 17 Jun 2020 17:20:25 GMT

Thanks. Is it possible for O2 to add this information to their website/app To help future customers going through this problem.

Re: Text fraud

MI5 — Wed, 17 Jun 2020 17:56:51 GMT

@GinaBlackmore wrote:
Thanks. Is it possible for O2 to add this information to their website/app To help future customers going through this problem.

O2 could potentially do more than they are doing but at the end of the day, there are so many scams going round, it's impossible to notify customers of everything.

Just stay alert and never follow any links from emails or texts.