topic Re: Positive feedback for Kevin C. in Discussions & Feedback

Positive feedback for Kevin C.

Zoe-94 — Sat, 25 Apr 2020 16:07:59 GMT

I just wanted to ensure that Kevin C. was recognised for being an asset to O2 as a customer service advisor. He is the definition of great customer service, polite, friendly, ever so helpful and went out of his way to not only ensure I got a good deal but also supported me post-sale with some technical issues I experienced.

Considering I called a week previous and cancelled, Kevin went out of his way to accommodate me and retain me as a customer to O2. A credit to his team - thank you so much Kevin! I hope this feedback gets passed into his managers and Kevin himself - keep up the great work, especially during these times!!!

Re: Positive feedback for Kevin C.

pgn — Sat, 25 Apr 2020 16:12:35 GMT

Thank you - tagging in our Community admins, @Martin-O2 and @Marjo, @Zoe-94.

Re: Positive feedback for Kevin C.

Cleoriff — Sat, 25 Apr 2020 17:25:28 GMT

An excellent positive post. Great to hear @Zoe-94

Re: Positive feedback for Kevin C.

Marjo — Tue, 28 Apr 2020 09:51:41 GMT

Hi @Zoe-94 , I hope your week is going well so far! Thanks so much for passin on your positive feedback! I'd love to pass this on to Kevin's team - I'll drop you a private message here on the forum shortly so I can grab a few additional details so we can find the right Kevin.

Glad to hear you stayed with O2.

Cheers for tagging us in @Cleoriff & @pgn !