topic Re: 02 Delivery in Discussions & Feedback

02 Delivery

Kipper121 — Sun, 26 Apr 2020 16:33:21 GMT

Hi.
Always dealt in store but due to current restrictions upgraded online Friday and paid the premium delivery for Saturday .uk mail tracking number did not work but received a text from dhl saying it will be delivered Wednesday. It's not a big issue and I understand that things are disrupted at the minute but I don't think it's right they took £7 and didn't provide the service - am I entitled to the premium delivery refund as standard delivery suggested Monday ! And if so where can I contact o2 at present for I seem to be hitting the wall trying to get through...thanks for your help in advance

Re: 02 Delivery

Kipper121 — Sun, 26 Apr 2020 16:35:08 GMT

Re: 02 Delivery

gmarkj — Sun, 26 Apr 2020 16:52:11 GMT

If they didn't fulfil the delivery you paid for, yes you should get a refund.
There are lots of numbers in the link below.
Use whatever option you need to so you can get through.

Re: 02 Delivery

Kipper121 — Sun, 26 Apr 2020 23:43:32 GMT

Thanks 👍