Tagging guidelines

Toby — Mon, 31 Mar 2014 11:43:18 GMT

Hi guys,

As many of you know, we have a tagging feature here on the O2 community. Tagging can be used to label the posts you make with keywords or phrases in order to help others to search for content. We can all help the community become easier to search by applying relevant tags.

Below a few guidelines to follow when applying tags to posts.

Guidelines:

When you apply tags, please be aware that they're there to help bring up the correct search results. Think about what people would be searching for and if the thread you are tagging would be useful for them. Tagging something ‘just in case’ is probably not a good idea

Please don’t view tags as an alternative thread subtitle, or at least not if the words are the same anyway. Topic titles are always indexed anyway, so tags are not needed to do that job (e.g, if your thread is called ‘iPhone 5’, there is no need to tag it with the same name).

There is no need to use inverted ‘commas’ on tags, as the Lithium search engine does not need them to search.

All tag-words are automatically included in search results, so there is no need for duplication of words in the tags applied. Writing ‘HTC One’ 5 times will not make the post 5 times as likely to show up at the top of a search.

Remember that tags are separated by spaces, so writing a multi-word phrase as a tag may lead to individual tags that make little sense on their own.

In most cases it’s the answers that need to be tagged and not questions, as that’s the info that most other members will be looking for when searching.

When looking for posts to tag, try to select the post that gives the most helpful/ informative/ comprehensive answer to a question. Remember that when someone goes to read a tagged post they'll probably look at the rest of the topic as well, so tagging every post in a thread isn't usually necessary

Tagging something as O2 is never useful as everything here is about O2

In case you're still a bit unsure, I've written an example post and below it are relevant tags:

"Hi guys

I'm having some issues with the internet access on my phone. I cannot access Youtube and Facebook apps and my Safari browser does not load anything. What can I do?

Cheers"

Tags: Data, iPhone, Apps, Connectivity

Re: Tagging guidelines

gemz4the1 — Sun, 20 Apr 2014 10:35:50 GMT

Thank you for clarifying the tagging guidelines Toby

Re: Tagging guidelines

Anonymous — Fri, 19 Sep 2014 21:11:41 GMT

thanks for the heads up

Re: Tagging guidelines

pgn — Sun, 19 Apr 2020 09:32:00 GMT

How can the current list of # tags on the forum be displayed?

I've grown accustomed to the #Corona one, very handy - but some others are not quite as obvious.

Shame they only appear in Full view, not Mobile view 😫

Re: Tagging guidelines

Cleoriff — Sun, 19 Apr 2020 09:40:13 GMT

@pgn

It's just a case of hitting the correct word in the guide title. If you use them a lot, you tend to remember.

If you look at this list of guides, they can all be found using the #

https://community.o2.co.uk/t5/Other-Products-and-Services/Index-of-Community-Guides/m-p/638349#U638349

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