topic New O2 Scam? in Discussions & Feedback

New O2 Scam?

Caz — Tue, 14 Apr 2020 11:47:51 GMT

Hi, not sure if this is a scam - but - just had a text from 'O2' to say unable to process your bill, to avoid fees please update payment information. This is followed by a link to what looks like an O2 page for updating payment info.

I've tried to access my account page online but the O2 site will not let me access anything - first signing me in then endlessly looping me back to the sign-in page. My app won't let me sign in at all. No chat line, no getting through on calls...So I cant check ANYTHING to see if it is a scam - IT issues - so frustrating!!

Has anyone else had this scam? Is anyone else having sign-in issues?

Re: New O2 Scam?

jonsie — Tue, 14 Apr 2020 11:48:36 GMT

It's a well known scam.
Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

Re: New O2 Scam?

MC2 — Sat, 25 Jul 2020 14:25:58 GMT

Yes, i have had the same text and am assuming its a scam until O2 inform me otherwise. Don't click on the link in the text.