topic Re: O2 watsapp support in Discussions & Feedback

O2 watsapp support

Anonymous — Thu, 09 Apr 2020 17:28:15 GMT

Hi. I was browsing about upgrades on o2 and noticed a message saying need help on live chat we have watsapp chat available. Very convincing had an o2 bot and then a a person called daniel replied with all the usual security questions for o2. Further to that he requested for me to wait 30 mins. I waited a long time to speak to o2 on the phone. They didnt know anything about it. Looked on the info and theres a mobile number. Very concerning

Re: O2 watsapp support

jonsie — Thu, 09 Apr 2020 17:35:45 GMT

That's a new one.

Can you check on this @Martin-O2 @Marjo ?

Re: O2 watsapp support

Cleoriff — Thu, 09 Apr 2020 17:44:55 GMT

Sounds very suspicious to me. Particularly as @Chris_K has not updated anything here!

Re: O2 watsapp support

Anonymous — Thu, 09 Apr 2020 18:44:02 GMT

Strange isnt it? Just thought itd be one to watch out for

Re: O2 watsapp support

jonsie — Thu, 09 Apr 2020 19:23:25 GMT

Yes and thanks for letting us know @Anonymous

I know this has been considered by O2 so maybe they are trialling it as in working from home

https://community.o2.co.uk/t5/O2-Aura/Have-you-ever-interacted-with-a-business-on-WhatsApp/m-p/1291313/highlight/true#M120

Re: O2 watsapp support

Anonymous — Thu, 09 Apr 2020 21:48:26 GMT

Ah well hopfully thats more comforting to know