topic Re: Swapping contract in Discussions & Feedback

Swapping contract

1743099 — Sun, 29 Mar 2020 16:04:49 GMT

Evening, I am looking to change providers from Vodafone to yourself as not satisfied with the customer service however I still have a year left on my contract and would cost £374.95 to cancel, what could you offer to switch? I am happy to recycle my device to clear as much cost as possible I have an iPhone XR 64GB looking to
Take out a contract with you for a Iphone 11 64GB can you do anything about this.

Regards Jake

Re: Swapping contract

Bambino — Sun, 29 Mar 2020 16:10:03 GMT

@1743099 This is not O2. This is a customer community.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Re: Swapping contract

MI5 — Sun, 29 Mar 2020 16:13:49 GMT

@1743099

Text PAC to 65075 to get your PAC from Vodafone.

How to keep your number when moving to O2 here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

You can use O2 recycle to recycle your phone https://www.o2recycle.co.uk/

But you may get a better price from somewhere such as CEX https://uk.webuy.com/