topic Re: New SIM - need to unblock phone in Discussions & Feedback

New SIM - need to unblock phone

Claire19 — Fri, 27 Mar 2020 15:50:40 GMT

I have got a new Vodafone SIM for my son to use in my husband’s old phone (O2). It won’t work in the phone so I’m guessing we need to get the phone unblocked. I can’t get through to o2 (obviously, because nobody can!) - is there any other work around that anyone knows of?

Re: New SIM - need to unblock phone

MI5 — Fri, 27 Mar 2020 15:52:49 GMT

@Claire19

See here

Re: New SIM - need to unblock phone

jonsie — Fri, 27 Mar 2020 15:52:53 GMT

How to unlock here

Re: New SIM - need to unblock phone

Claire19 — Fri, 27 Mar 2020 17:22:57 GMT

Thanks @M15 and @jonsie

I’m not sure what the phone tel number was (I have the IMEI but that’s it). The phone was just an old work one that was upgraded - my husband wasn’t 100% which member of the team had it - but we know that his firm has been with o2 for years so know it’s an o2 phone. I take it that if I don’t have the tel number, that’s going to be an issue?

Re: New SIM - need to unblock phone

MI5 — Fri, 27 Mar 2020 17:39:40 GMT

@Claire19

You just need the IMEI number to complete the form.

If it won't go through, you'll have to call customer service