topic Re: Upgrade cost vs new contract cost in Discussions & Feedback

Upgrade cost vs new contract cost

Mauler19 — Sat, 21 Mar 2020 19:15:23 GMT

ok, am totally confused by O2 pricing. Went to carphone warehouse, with the intention of upgrading both of my O2 pay monthly phones, and it turns out that if I upgrade, it will cost me more than if I take a new number on a new contract. A new Google Pixel 3A on a new contract is £24 a month, but if I upgrade, and keep the same number, it is £28 per month, and £29.99 up front. Can someone tell me why?, because I am seriously considering taking both numbers to another network

Re: Upgrade cost vs new contract cost

MI5 — Sat, 21 Mar 2020 19:24:31 GMT

@Mauler19

You'd need to ask CPW why as it's their pricing structure you are questioning, but the bottom line is that they get more commission for new contracts over upgrades so try harder with them.

You can still take a new contract and migrate your old number to it.

Re: Upgrade cost vs new contract cost

Mauler19 — Sat, 21 Mar 2020 19:30:17 GMT

Thanks for the reply. The reason I asked here, is that they told me its down to O2, but I understand where you are coming from

Re: Upgrade cost vs new contract cost

MI5 — Sat, 21 Mar 2020 19:30:52 GMT

Yeah, they would say that