topic Re: Broken Phone in Discussions & Feedback

Broken Phone

TheIrishOne — Tue, 24 Mar 2020 16:46:55 GMT

Desperately need some help/advice. My phone isn't working and I have insurance with 02 but since the webchat is down I have no way to contact them to get it fixed/replaced. Does anyone know if there's any way of contacting someone/getting help?

Thank you!

Re: Broken Phone

MI5 — Tue, 24 Mar 2020 16:48:51 GMT

@TheIrishOne

All contact methods here

You'll have to keep trying unfortunately.

Around 8.00am is the best time to try.

Re: Broken Phone

TheIrishOne — Tue, 24 Mar 2020 16:51:29 GMT

Thank you! Unfortunately as my phone is broken I can't call so I currently have no way to contact them 😞

Re: Broken Phone

jonsie — Tue, 24 Mar 2020 16:54:21 GMT

This may hep, free number too

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Re: Broken Phone

MI5 — Tue, 24 Mar 2020 16:54:54 GMT

@TheIrishOne

Live chat is on that link when working or try to borrow a phone or use Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823