topic Re: S20 ultra updates in Discussions & Feedback

S20 ultra updates

AlexH95 — Tue, 17 Mar 2020 13:06:01 GMT

Anyone had any updates with solid dates, I'm at my wits end with o2 support they all give different answers.

I honestly believe we have approx 2 weeks to get these before we see a total none essential logistical shut down

Re: S20 ultra updates

Cn — Tue, 17 Mar 2020 13:43:57 GMT

None.. Order 3 weeks ago.. Didn't recive any news about my order.. I was today in o2 shop and ask them when will be in stock.. And they said..possible next week..😐

Re: S20 ultra updates

MarcD — Tue, 17 Mar 2020 14:29:21 GMT

Well, I got in touch with o2 on Facebook and received this answer.

"Hi Marc, thanks for getting in touch. If you were quoted 4 weeks, we're still on track for that. An update will be sent by text/email once it's dispatched and on the way. If you ordered online and were provided with an order number and confirmation email, it's on the way for the date we originally said, or even sooner if we can!"

to reiterate I ordered on 29th of Feb, haven't received a single email from o2 and was quoted up to 4 weeks during the order.

everything seems to be end of March but I really don't believe we'll be getting it then.

Re: S20 ultra updates

AlexH95 — Tue, 17 Mar 2020 14:47:28 GMT

They told me 10th of March at point of order, even if I went 4 weeks from order mine is due Thursday then but I do not see that at all

Re: S20 ultra updates

AlexH95 — Tue, 17 Mar 2020 16:26:00 GMT

They just advised they expect it by the end of the month however if the situation worsens they will have to hold orders and compensate for the lost benefits of pre order for those who want to wait until None essential deliveries resume.

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 12:09:57 GMT

Did you get an email saying it'll be delayed at first?

i still don't believe it'll be here end of the month and everyone at o2 seems to have different information depending who you ask weather it is live chat, 202 or social media.

I can't get an answer as to why I haven't received a single email from o2. I've checked spam folders and every inbox email I've had.. I haven't accidentally deleted anything because I haven't cleared anything out of my inbox for months and it's not in the deleted folder. O2 just keep saying to check all folders. I feel like I may have missed some important info regarding my pre-order.

i do receive emails from o2 too, just not about the pre-order. 🤦🏻‍♂️

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 12:46:59 GMT

Funny this is.

my phone is coming this week!

I just called 202 to see what is going on or if they have any more info on delivery date.

I was told the order was out of stock when I ordered it which was obvious and I knew that but just checking stock now it seems to be back in stock and she will push the order through to dpd or so e other courier and you should receive it within 3 working days probably tomorrow and I’ll receive a text when the courier has it with delivery details.

I’m 99% certain that isn’t right but fingers crossed 😂

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 12:46:56 GMT

Nah nothing just order confirmation and my order is out of stock.

I got through to the sales team today who said a system glitch would of kept my order showing out of stock so that's why I keep getting missed sounds like anyone who pre ordered who hasn't had one yet has had this happen.

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 12:52:07 GMT

It's quite amusing but highly annoying how the sales team just come up with random information. If they just told me we expect stock on xx date and you should receive it within 3 working days off that date I would be happy but for every different person I speak to I get a different answer which is the annoying part.

when she said the S20 is back in stock I asked her is it the S20 I ordered and she said yes, S20 ultra 128GB in cosmic grey.

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 13:06:46 GMT

This is it and they wonder why are chasing them.

I do not see why they now dont go to all the people who have been waiting longest and offer them the next available ultra irregardless of colour I'm sure most people would accept.

I fully agree I'd much more satisfied if they said on xx daye it expected stock intake.

I know blacks are up to 1st March as someone got delivery confirmation today for that.

I am grey so who knows if we will ever get one I've not seen any grey stock be released and im on the 20th Feb so I'm guessing 4 weeks at least

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 13:15:17 GMT

@Marc what variant and what date did you order?

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 13:52:32 GMT

Grey 128gb and ordered on 29th Feb. So ordered after you.

It’s a joke that they’ve just told me it’s in stock and will be on its way when I know it's not and won't be on it's way.

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 13:56:50 GMT

I do think the original date I was told when ordering is the right date for my delivery. Which will be end of March. If it’s not I’m just going to cancel and not bother because it’s so much hassle trying to find out information.

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 14:18:46 GMT

Let me know if it comes tomorrow as they are telling me it's out of stock for the next 4 week's but have blacks in stock ready to go

Re: S20 ultra updates

MarcD — Wed, 18 Mar 2020 14:40:27 GMT

Are we not allowed to do a straight swap for black?

I’ve never had this level of incompetence from o2 before.

Re: S20 ultra updates

Crofty — Wed, 18 Mar 2020 14:55:32 GMT

When did u order urs

Re: S20 ultra updates

Crofty — Wed, 18 Mar 2020 14:56:32 GMT

When did u order urs

Re: S20 ultra updates

Crofty — Wed, 18 Mar 2020 15:09:58 GMT

&mard its funny cause i just called o2 on 202 and asked if they have any in stock. They spoke to sales and there is no stock at all and there now not even 100% sure there will be any at the end of the month either. Kust another case of conflicting information

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 15:10:05 GMT

Nope we are not we have to do a new order sacrifice our pre order benefits and go to the ba k of the queue.

I did speak to someone today who said they may offer this soon but cannot at the moment. Such a farce.

Re: S20 ultra updates

AlexH95 — Wed, 18 Mar 2020 15:11:41 GMT

Just a FYI if any of you do decide to cancel, Vodafone seemingly have the better deals away from o2 and gurantee delivery in 2 weeks for both grey and black (128GB)