topic Problems on o2 network? in Discussions & Feedback

Problems on o2 network?

gmarkj — Tue, 17 Mar 2020 11:33:02 GMT

Apparently there are issues with voice calls for some customers (tipped of by Rory Cellan-Jones).

Warning on the https://status.o2.co.uk/ page that it is being looked into...

Not sure if this is correct place - maybe needs a duplication on Pay Monthly / Pay as You Go sections?

Re: Problems on o2 network?

gmarkj — Tue, 17 Mar 2020 11:45:43 GMT

Seems as though all the networks might be having the same problems - downdetector.co.uk now also showing issues for EE and Three...

Re: Problems on o2 network?

jonsie — Tue, 17 Mar 2020 12:02:04 GMT

Across networks

https://www.bbc.co.uk/news/technology-51926565

Re: Problems on o2 network?

Cleoriff — Tue, 17 Mar 2020 12:07:27 GMT

Certainly is. Tried to ring my son 3 times this morning. His phone did not connect. I rang from the landline and got through.

Just tried my husbands phone. Dead as a dodo!!

We are aware that some customers may be experiencing issues with our voice service. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.

Re: Problems on o2 network?

gmarkj — Tue, 17 Mar 2020 12:10:50 GMT

Just tried to call my phone from my work one and went through ok.
Tried the other way and again no issues.
I am in Northamptonshire.

Re: Problems on o2 network?

BigDaddyUK — Tue, 17 Mar 2020 12:21:29 GMT

Kingston upon Hull, no any issues at the moment..

Re: Problems on o2 network?

jonsie — Tue, 17 Mar 2020 12:27:58 GMT

It would seem O2 is the China of the networks as apparently the problem originates with O2.

EE told the BBC it is something "that is affecting all operators and we are working closely to fix it".

The problem is being blamed on "interconnect issues" stemming from one operator, O2.

"We don't believe it is connected to the rise in home working [due to the coronavirus]," added EE

Re: Problems on o2 network?

Chris_K — Tue, 17 Mar 2020 13:08:25 GMT

Some customers may be experiencing issues when making or receiving voice calls on our 2G, 3G and 4G networks. Mobile data, messaging services & Wifi are not affected. We continue to investigate this cross industry issue and hope to have it resolved ASAP. Sorry for any inconvenience.

For the latest updates on this issue, please check https://status.o2.co.uk/.

Re: Problems on o2 network?

gmarkj — Tue, 17 Mar 2020 13:34:36 GMT

@Chris_K is this also affecting calls made on the 5G network as this is not mentioned on any of the messages here or on the status website?

Re: Problems on o2 network?

Chris_K — Tue, 17 Mar 2020 13:49:53 GMT

@gmarkj wrote:
@Chris_K is this also affecting calls made on the 5G network as this is not mentioned on any of the messages here or on the status website?

Hi @gmarkj - 5G is not affected by this issue.

Re: Problems on o2 network?

Chris_K — Tue, 17 Mar 2020 15:06:05 GMT

Update: Further to the earlier cross industry issue, we’re beginning to see our 2G, 3G and 4G voice services returning to normal. Our technical teams continue to investigate and monitor the situation. We apologise for any inconvenience this may have caused.

For the latest updates, please check https://status.o2.co.uk/.