topic Re: 4G connection drops in morning but 02 says no problem in Discussions & Feedback

4G connection drops in morning but 02 says no problem

Pinxit2 — Wed, 11 Mar 2020 09:03:00 GMT

I get 4G through a booster. About a week ago the signal dropped considerably, trouble accessing websites and definitely not streaming tv. But O2 says no change to my area. And bizarrely I seem to be able to stream tv until about 8am when it drops out again. I’ve changed booster (Ordered a new one), changed mifi, tried different phones and computers, so it’s definitely signal. Any ideas?

Re: 4G connection drops in morning but 02 says no problem

Cleoriff — Wed, 11 Mar 2020 09:17:30 GMT

@Pinxit2

Have you checked the network status in your area?

https://status.o2.co.uk/

We also have a community thread which may help

Re: 4G connection drops in morning but 02 says no problem

MI5 — Wed, 11 Mar 2020 09:23:12 GMT

@Pinxit2

They might be doing some work in preparation for 5g in your area.

If so, signal may come and go until work is completed.

Re: 4G connection drops in morning but 02 says no problem

Pinxit2 — Thu, 12 Mar 2020 08:30:20 GMT

02 says there is nothing going on in my area when I do the network checker thing. Coverage in my area is meant to be bad which is why I got the booster. And that doesn’t explain why it works and then literally 8 am on the dot and it goes off!!

Re: 4G connection drops in morning but 02 says no problem

Pinxit2 — Thu, 12 Mar 2020 08:33:27 GMT

Incidentally it doesn’t work until around midnight so that doesn’t fit with work being done either.

Re: 4G connection drops in morning but 02 says no problem

MI5 — Thu, 12 Mar 2020 08:35:58 GMT

@Pinxit2

If it's happening at precise times it would indicate that O2 are doing something to effect it, but customer services probably wouldn't know what the network team were working on.

@Martin-O2 @Marjo any chance you could do some digging around here?

Re: 4G connection drops in morning but 02 says no problem

Marjo — Mon, 16 Mar 2020 17:37:10 GMT

Hi @Pinxit2 , how are you getting on with this, have you made any progress since you last posted?

Is it the O2 boostbox you're referring to or something else?

I haven't heard of any issues on my end but if you're still experiencing this, I'm happy to ask our Gurus in case they might have any advice they could share!