topic S20 Ultra Delay in Discussions & Feedback

S20 Ultra Delay

AlexH95 — Wed, 11 Mar 2020 10:25:52 GMT

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 10:46:58 GMT

@AlexH95i preordered 17th Feb and have no update. I've spoken to O2 and they are not providing any consistent information. I've been told my order is in process and will be with me soon but can't confirm when...... really useful. Said I would definitely get a mail when dispatch due. I mentioned the amount that haven't but they denied thus could ever happen. Says alot about their honesty. My expectations for receiving the device anytime soon is very low!

Re: S20 Ultra Delay

Crofty — Wed, 11 Mar 2020 10:54:15 GMT

Hi im having the same issue aswell. Though i pre orderd it and was expectung it yesterday or today ive been told end of the month. And to het told that i had to jump through so many hoops. Communication has heen poor apart from one lady im talking to who has been helpful

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 11:11:56 GMT

@Crofty what date did you pre-order?

Re: S20 Ultra Delay

Crofty — Wed, 11 Mar 2020 11:21:48 GMT

@Statto33 i orderd mine on the 25th of feb

Re: S20 Ultra Delay

AlexH95 — Wed, 11 Mar 2020 11:49:29 GMT

I am fighting with the complaints team, they should not been allocating stock to stores when they cannot get close to honouring pre orders.

What should of been a really excitable experience has been fully ruined by lies and mis selling from o2.

If they don't find a solution today I will be going through to resolver as they mis sold the device as I was gursnttes 10th March when placing order.

I appreciate a few days late but to be told we won't get our phones until Mid April is a joke

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 12:04:07 GMT

It is really poor. Plenty of communication about preorders and early delivery but when the time comes no stock. Also O2 will not be honest and keep fobbing me off. Poor that someone could possibly go in store on Friday and get the device before someone that has preordered! 😡 @AlexH95 what date did you order?

Re: S20 Ultra Delay

Crofty — Wed, 11 Mar 2020 12:10:53 GMT

After being on the phone with someone at o2 who has been very helpful (the only one i might add) i am being told that all pde orders will be honured and shoukd be by friday at the latest

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 12:18:36 GMT

@Crofty that is good news. Why can't they just tell us all that when we call? Or is it really true🤔🤞

Re: S20 Ultra Delay

Heko — Wed, 11 Mar 2020 12:45:37 GMT

What date did everyone place there order and what phone did u pick?,

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 12:46:30 GMT

17th Feb Ultra

Re: S20 Ultra Delay

midget-ninja — Wed, 11 Mar 2020 13:07:04 GMT

I ordered my Ultra on the 18th of February and no sign of any updates so far. Really hope I dont have to look at an empty case for another 4 weeks!

Re: S20 Ultra Delay

MarcD — Wed, 11 Mar 2020 15:21:50 GMT

I pre ordered mine (cosmic grey) late on 29th February and it said "Up to 4 weeks" when I ordered which obviously I was fine with this.

The problem I have is that I have not received one single email and when I ask o2 I get told to "wait" "it'll be with you soon" "be patient"

"Marc, I am sorry about the delay this is going to cause, I can see how frustrating it can be to wait a bit longer, we are working on the order processing so that we can minimise the wait time for all our customers. I request you to please wait till the device is back in stock and once it is we will work in full speed to deliver the order to you."

"Marc, as of now, there are no time-scales."

"So Marc, I would request you to wait."

Right now i have no idea when the phone is coming but according to the pre-order confirmation(the only piece of documentation I have of a pre order is a screenshot) it's going to be up to 4 weeks from 29th of feb but, like I said I've had not one email from o2 saying it's delayed or confirming 4 weeks from 29th.

I'm pretty patient and don't get annoyed very easily but this is kind of annoying because o2 are just silent.

Re: S20 Ultra Delay

Statto33 — Wed, 11 Mar 2020 15:12:34 GMT

@Crofty I've now just got off the phone and been told the phone is out of stock and don't know when new devices will be in. Completely different story to what you've been told. Not sure who or what to believe?

Re: S20 Ultra Delay

Heko — Wed, 11 Mar 2020 20:27:49 GMT

I was told by the Complaints team they should be getting delivery at the weekend and should be Tuesday by the latest but I don't belive a word they say been told different thing from different departments

Re: S20 Ultra Delay

AlexH95 — Thu, 12 Mar 2020 07:21:01 GMT

I am having the argument that store stock should be offered to pre orders, they claim it does not.ckme.with leaflet for claiming Ear buds so would not have the code so I am arguing they need to come up with a solution for that then.

It's ridiculous that I can roll out of bed tomorrow cancel my order I made nearly a month ago and walk out with a Phone I would still be waiting 3+ weeks for

Re: S20 Ultra Delay

AlexH95 — Thu, 12 Mar 2020 09:55:05 GMT

On phone to o2 now seeing when it is expected will post response as soon as received from them.

Re: S20 Ultra Delay

AlexH95 — Thu, 12 Mar 2020 10:04:40 GMT

Order will be getting cancelled.

April 19th she has advised

Re: S20 Ultra Delay

Crofty — Thu, 12 Mar 2020 10:17:13 GMT

This is whats worrying. Ive been told will be latest tomorrow. Others being told even later then that

Re: S20 Ultra Delay

AlexH95 — Thu, 12 Mar 2020 11:11:51 GMT

Yeah I got a call from the complaints team after he said the same, he doesn't understand why customers are being advised earlier as o2 habe been told this is next delivery and they've not been told how many devices are coming but it has to be split between online stock and shop stock.

The damning part was when they said even April the 19th cannot be guaranteed. This is why they won't commit to a date.

The good news stores can allocate stock to your orders so they are recommending you cancel your online order order in store today a d you still get the benefits of pre order