topic Re: Samsung S20 Series Dispatch email? in Discussions & Feedback

Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 07:22:13 GMT

Just been reading on the Samsung & EE forums and it seems some people have been receiving emails stating their devices are arriving today/tomorrow.

Anyone had their email from O2 yet or are we all delayed?

Re: Samsung S20 Series Dispatch email?

Cleoriff — Mon, 09 Mar 2020 07:54:26 GMT

@JetsJones

I haven't heard of anyone with O2 who has got an email. In fact they are saying up to 4-5 weeks delay the last I read about it...

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 08:02:12 GMT

Interesting how O2 are suffering these delays yet EE customers are getting "dispatch in 24 hours" notifications?

Re: Samsung S20 Series Dispatch email?

MI5 — Mon, 09 Mar 2020 08:02:52 GMT

It will depend when you pre-ordered.
There will be some available but stocks are very limited.

Re: Samsung S20 Series Dispatch email?

BigDaddyUK — Mon, 09 Mar 2020 08:19:48 GMT

I made a pre-order the day after the presentation of the S20 ... 12/02/2020
O2 promised that on March 10 I will receive my phone. I'm still waiting, there are no messages or mail about the delay or that the order has been shipped ... I think if O2 cannot deliver the phone to me as promised on March 10, I will be forced to cancel the order !! 😞

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 08:30:25 GMT

Kind of wishing I picked the iPhone 11 now! Currently using an Alcatel after my Samsung s9 broke and it's awful 😂

Re: Samsung S20 Series Dispatch email?

Alpha — Mon, 09 Mar 2020 09:33:00 GMT

The exact same with me, I have a feeling we won't be getting our phones tomorrow. 😑🙃

Re: Samsung S20 Series Dispatch email?

MI5 — Mon, 09 Mar 2020 09:36:59 GMT

Dispatch emails will not be sent out until the evening before delivery.
Normally, these arrive around 7.00pm.

Re: Samsung S20 Series Dispatch email?

gatrell — Mon, 09 Mar 2020 09:50:09 GMT

Nothing here yet and o2 seem to be very quiet on the subject too.

I have taken time off work to go and collect the delivery and don't want to have to waste a day.

Chat or phone, no one will tell you anything! I don't get any updates in my o2 either as I'm a new customer.

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 10:28:27 GMT

I think the disappointing thing really is the lack of communication/updates from O2. Delays happen etc but the fact customers have to chase O2 rather than O2 sending update texts/emails is really disappointing.

Re: Samsung S20 Series Dispatch email?

AlexH95 — Mon, 09 Mar 2020 11:50:14 GMT

Hi JetJones,

I too am in the same boat 😞

But here's son information to clear things up, contact O2 customer support they can advise if you order is preparing for dispatch (likely out tonight) or not in stock.

If you receive not in stock O2 are advising orders placed before 20/02 will arrive in the next 3 week's (Including this week)

If ordered after 20/02 You will get It from April 3 on wards

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 11:58:42 GMT

Hi Alex thank you for your response. I just went through to them now and they advised my order is awaiting dispatch so fingers crossed that means I will receive this week!

Re: Samsung S20 Series Dispatch email?

gatrell — Mon, 09 Mar 2020 12:16:35 GMT

I and one other in our office ordered the day after announcement and ours are still in processing!

Re: Samsung S20 Series Dispatch email?

belperite — Mon, 09 Mar 2020 12:30:30 GMT

Mine has arrived at the store today for click and collect but popped in and they won't release it to me until tomorrow 😞

I guess I should consider myself lucky given the order delays other people are having.

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 12:36:38 GMT

Gatrell have you been on live chat/called? Mine also says processing on the my O2 section but they told me awaiting dispatch over the phone.

Re: Samsung S20 Series Dispatch email?

gatrell — Mon, 09 Mar 2020 12:44:55 GMT

Yes, been on both, chat still says it's in processing and they will not confirm if its awaiting dispatch.

Phone support will not speak to me as I don't yet know the mobile number, even though I'm a new o2 customer. (not the greatest of starts)

I've called my local store also who say they haven't received it yet. (I've done click and collect)

Re: Samsung S20 Series Dispatch email?

BigDaddyUK — Mon, 09 Mar 2020 12:48:22 GMT

10 min ago O2 support just answered.

Sending will begin tomorrow, check your mail, tonight or tomorrow morning !!!
We are waiting and believe !!!

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 12:52:45 GMT

That's a bit daft that they can't pass security going through your name, address etc! Maybe worth while taking to twitter to see if the social media team can help more.

Shame you've had a start like this, I've been with O2 for years and in the past ive always found them great to deal with, this really is the first time I've had any kind of issue! Their communication needs to improve a little for sure.

Re: Samsung S20 Series Dispatch email?

TMartin — Mon, 09 Mar 2020 13:02:20 GMT

I've spoke to o2 support who have confirmed the order is waiting dispatch but wouldn't confirm if this would be dispatched today for delivery tomorrow.

Bit of a joke that no one can confirm if the phone will arrive tomorrow

Re: Samsung S20 Series Dispatch email?

JetsJones — Mon, 09 Mar 2020 13:29:57 GMT

Tmartin same boat as me, said they can't confirm when it will arrive but I will get an email when it's dispatched.

Nice to know it's there but really they need to tell people dates of arrival so they can arrange either themselves or someone else being in to receive!