topic Got a reply in Discussions & Feedback

Calls from 08458630287

Anonymous — Fri, 14 Dec 2007 13:38:49 GMT

Since I got my iphone I have been getting several calls a day from08458630287. When I answer - nothing just silence and then a disconnect. I rang back I the message says thatnks for calling O2 sorry we missed you and will try again. Is this O2? Does anyone know what its about? Its really beginning to annoy me.

Calls from 08458630287

Anonymous — Fri, 14 Dec 2007 21:04:16 GMT

It's not O2... The number is provided by Opal Telecom, which has no affiliation with O2 to the best of my knowledge...

Most likely a scam of some sort - I would report it to Opal Telecom

Got a reply

Anonymous — Sat, 15 Dec 2007 17:03:36 GMT

Well I emailed customer support and got the following reply

Thank you for contacting customer service.
I'm sorry to hear you have been receiving unwanted calls from 08458630287, calls from this number are to welcome you to the network.
I have now updated your account to show that you do not want any O2 marketing calls.
I'm sorry for any inconvenience this may have caused.
We hope your query has been resolved. If you should have any further questions, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Jennifer
O2 Customer Service.

And guess what they seem to have stopped - fingers crossed.

Calls from 08458630287

Anonymous — Mon, 28 Jan 2008 18:09:13 GMT

Its definetly o2!

Its a marketing call but sometimes they have been known to offer early upgrades! so might be a good idea to speak to them if they call

Calls from 08458630287

Anonymous — Thu, 06 Nov 2008 11:03:10 GMT

Nonsense its a scam! I purchased my Sony X1 from CPW, within 2-3 days this 08458630287 number called saying they were from O2 and offered 50% insurance!
Straight away I knew that companies will not make offers on set insurance prices. Not only that I said to the chap on the phone that I will only deal with O2 if I phoned them direct. He didn’t understand as to why I thought this was sensible. He came across somewhat retarded and not professional in his manner!

Following day I telephoned the insurance division of O2 and explained what happened. They insisted that O2 would not make offers on insurance and that call was not legitimate. Be warned.

Calls from 08458630287

Anonymous — Thu, 06 Nov 2008 11:04:41 GMT

Finally there are people posting on forums that this number/company is legitimate etc. I think they are probably working for the company and posting such comments.

Calls from 08458630287

Anonymous — Thu, 09 Apr 2009 11:27:43 GMT

I was called today from that number and they asked for my account password, which I refused to give. They then asked for the answer to my security question. This didn't sound right to me, so he said he would add a note to my account, so I could call up myself.

Is this legit, or a scam? Potentially serious if they are getting people's login details?

Calls from 08458630287

jonsie — Thu, 09 Apr 2009 13:48:44 GMT

I was called today from that number and they asked for my account password, which I refused to give. They then asked for the answer to my security question. This didn't sound right to me,

Never ever give security details to someone who calls you.They are implying that they know the details and ask you to confirm them. Don't! Take their number and name and then call o2 customer services to see if the call is genuine.
You can Google the telephone number 08458630287 and see from the posts that this happens to loads of people who have just taken out a contract.If your phone has the facility to block a number then personally I would block it.

Calls from 08458630287

Anonymous — Fri, 11 Sep 2009 15:03:04 GMT

I never answer calls on my mobile unless I know who it is.

I recieved a phone call from 0845 863 0287 yesterday and never answered it (as I didn't know who it was) I dialed the number back to find out it was O2.

I sent them an email asking why I had been contacted and the reply I got today was that it was just a call to see of I was happy with the service I'm recieving.

So I left it at that, got another call today from 0845 863 0287 so I answered it knowing it was O2.

Yes it was O2 but it turned out it was a sales call.

I don't know how it happened but my thumb seemed to have hit the disconnect button on my iPhone

Calls from 08458630287

Anonymous — Wed, 20 Jun 2012 06:59:36 GMT

I just got my new O2 phone on Wednesday and have been receiving calls from this number ever since, after reading some of the posts on this forum I emailed O2 to find out if they were behind the calls. Their reponse is below;

"Good morning

Thanks for your email. I understand that you've received 18 missed calls from 08458630287 whilst at work and you've realised that it's an O2 related number.

We appreciate that receiving unwanted calls on your phone can be cause for concern. Let me see what best I can do for you.

I've checked your account and I see that you haven't selected any option to receive any notification from us for marketing purpose. Unfortunately, we're unable to trace this number. If you're receiving calls from sales and marketing companies, then please register with the telephone preference service to prevent further calls. To get more information you can click on the link below:

http://www.tpsonline.org.uk/tps/

This may take up to 40 days to be fully compliant or by calling TPS Registration line on 0845 070 0707.

Please use the link below to view advice that has been compiled, in association with our nuisance call bureau to help you deal with any unwanted contacts:

http://www.o2.co.uk/services/childprote ... phonecalls

If you'd like to take further action, there are two ways which we can help you:

1) Change your mobile phone number: If this is the first time you've reported receiving nuisance or malicious calls, then we can change your phone number free of charge. If you've already had your phone number changed within the past 12 months, your next number change will be charged at £35 and this cost will be applied to your next bill.

2) Investigation by the nuisance call bureau: If you don't want to change your phone number or you have had a number change in the past and this hasn't stopped the calls, we'll pass your details onto our nuisance call bureau. They'll contact you within three working days to get further information from you. Please note that this call will come from a withheld number.

Once you've considered the options carefully and decided on what you'd like to do, please reply to this email stating your preferred option. I hope this helps and if you've any further questions, please feel free to email me or visit our online Help Centre at: http://www.o2.co.uk/support/generalhelp/help When you email us please provide: your full name, first line of address with postcode and mobile number as it helps us answer your query faster.

Kind regards
Rakesh
O2 customer service"

Seems to me that this number is very much a scam!

Calls from 08458630287

Anonymous — Mon, 14 Sep 2009 13:24:17 GMT

I answered too and its a welcome call from o2

Calls from 08458630287

Anonymous — Mon, 14 Sep 2009 15:13:46 GMT

It is an O2 number as I have an email from O2 saying so.

If you don't wish to have them call you just tell them you don't want marketing calls from them.

I had to laugh though, when I emailed them asking why I was getting these calls (as they are normally for new customers to the network) I was told it was just a courtesy call to make sure that I'm happy with the service.

When I got another call from them and answered it, it was a marketing call trying to flog me equipment for my iPhone, courtesy call my backside LOL

Calls from 08458630287

Anonymous — Sat, 07 Nov 2009 18:17:01 GMT

I got a call from them and what I don't understand is why they asked me for full security details. I would have been happy to give them letters in my mother maiden name, but not the full name. It does not seem right that they expect full disclosure.

I don't want calls from this number, full-stop.

Calls from 08458630287

Anonymous — Tue, 01 Dec 2009 14:38:39 GMT

I had 7 calls from this number in the last 2 weeks and it is starting to annoy me. Is it really scam?

Calls from 08458630287

Anonymous — Tue, 01 Dec 2009 18:47:31 GMT

I had 7 calls from this number in the last 2 weeks and it is starting to annoy me. Is it really scam?

No as I've said many times above, it's O2.

They called me to try sell me an accessory for my iPhone.

It's not a scam, IT IS O2

help!

Anonymous — Fri, 29 Jan 2010 17:54:28 GMT

how do i stop this number from callling me everyday.

Calls from 08458630287

Anonymous — Sat, 22 May 2010 22:31:45 GMT

It's from O2 unsurance http://www.o2.co.uk/sme/o2insure

Re: Calls from 08458630287

Anonymous — Wed, 23 Feb 2011 17:27:06 GMT

I took out a new contract with o2 last week - I changed from 'o2 with Carphone Warehouse' because Carphone did not stop marketing calls. I specifically declined marketing calls from o2 and affiliates when I took out the contract - and this was properly done by the helpful staff in the shop.
What happens? I get inundated with calls from this number and when I ring it back there is a recorded message with a'welcome' call, presumably so o2 can get round the 'no marketing' label, and no option to tell me how to stop that number ringing my mobile. I went online to o2's help facility and called o2 and neither could stop the calls.
So I went back to the shop and said I was cancelling the contract within the 14 day period if they could not stop the calls. The very helpful staff in the shop tried for a good half hour calling o2: o2 said that on their own logs they had made no marketing calls, that they did not know how to stop calls from this number, and they did not know if it was o2 itself their insurance company. So I cancelled the contract - a big nuisance for me as I had just ported my mobile number over and now I've got to port it over again to Orange. But I won't put up with this behaviour.
So o2: I've moved my contract - I'd had a montly contract with o2 for at least 8 years and now I've gone.

Re: Calls from 08458630287

Anonymous — Wed, 23 Feb 2011 20:24:48 GMT

I took out a new contract with o2 last week - I changed from 'o2 with Carphone Warehouse' because Carphone did not stop marketing calls. I specifically declined marketing calls from o2 and affiliates when I took out the contract - and this was properly done by the helpful staff in the shop.
What happens? I get inundated with calls from this number and when I ring it back there is a recorded message with a'welcome' call, presumably so o2 can get round the 'no marketing' label, and no option to tell me how to stop that number ringing my mobile. I went online to o2's help facility and called o2 and neither could stop the calls.
So I went back to the shop and said I was cancelling the contract within the 14 day period if they could not stop the calls. The very helpful staff in the shop tried for a good half hour calling o2: o2 said that on their own logs they had made no marketing calls, that they did not know how to stop calls from this number, and they did not know if it was o2 itself their insurance company. So I cancelled the contract - a big nuisance for me as I had just ported my mobile number over and now I've got to port it over again to Orange. But I won't put up with this behaviour.
So o2: I've moved my contract - I'd had a montly contract with o2 for at least 8 years and now I've gone.

Cath... I love you!! Somebody who does not make idle threats. So refeshing in here.
Great stuff.

Andy

Re: Calls from 08458630287

Anonymous — Wed, 23 Feb 2011 21:00:31 GMT

I took out a new contract with o2 last week - I changed from 'o2 with Carphone Warehouse' because Carphone did not stop marketing calls. I specifically declined marketing calls from o2 and affiliates when I took out the contract - and this was properly done by the helpful staff in the shop.
What happens? I get inundated with calls from this number and when I ring it back there is a recorded message with a'welcome' call, presumably so o2 can get round the 'no marketing' label, and no option to tell me how to stop that number ringing my mobile. I went online to o2's help facility and called o2 and neither could stop the calls.
So I went back to the shop and said I was cancelling the contract within the 14 day period if they could not stop the calls. The very helpful staff in the shop tried for a good half hour calling o2: o2 said that on their own logs they had made no marketing calls, that they did not know how to stop calls from this number, and they did not know if it was o2 itself their insurance company. So I cancelled the contract - a big nuisance for me as I had just ported my mobile number over and now I've got to port it over again to Orange. But I won't put up with this behaviour.
So o2: I've moved my contract - I'd had a montly contract with o2 for at least 8 years and now I've gone.

It's not a sales/marketing call. Every person who takes a contract with o2 gets a call to thank them for joining. They run through what you've taken out and remind you that if you want to change tariff it needs to be done within such and such a timescale etc etc. I've received one of these calls along with several friends and family members and none of us have been offered anything to buy. Takes 2 mins and once complete they never call back.