topic Samsung Galaxy S10 Android 10 / One UI 2.0 update problems in Discussions & Feedback

Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

Oxygen87 — Wed, 29 Jan 2020 19:17:10 GMT

I got my update pushed through on my O2 branded software version last week.

I decided to update this morning and I encountered some problems which I've now resolved so I thought I'd share what I did in case anyone else has the same issues.

After updating, Google Play Store was closing when I went to 'my apps and games' so I couldn't update any apps.

Gallery had no photos and was empty.

Samsung Music contents were missing.

Chrome wouldn't work,

Samsung internet was crashing.

The phone was really hot to the point where it was almost burning my hand.

The screen became totally unresponsive.

So firstly, I rebooted the phone.

I then went into 'Settings' then into 'Apps' and found these offending apps that were playing up and cleared the app's cache (I didn't clear the data).

Then I rebooted my phone again.

Went back into settings and made sure that Samsung Cloud sync was turned on.

The phone was still hot so I turned the phone off completely and left it off for half an hour until the phone felt cool again.

Switched it back on and everything was performing fine and has been fine since.

So glad I didn't have to faff about doing a software reset as I really didn't want to

My Music contents and my Gallery contents are all back.

The battery does seem to be lasting longer than it did before the update so far so I'm pretty pleased with it.

The new update is rather lovely too. The phone just looks nicer to me. I may post a review about the update once I know what's what and I've been though it all so keep your eyes peeled

Thanks.

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

jonsie — Wed, 29 Jan 2020 19:45:33 GMT

Looking forward to the review @Oxygen87

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

JAZZ-trad — Wed, 29 Jan 2020 20:48:01 GMT

That sounds terrifying @Oxygen87
Thanks though for posting the event sure the details will be very important.

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

liggerz87 — Wed, 29 Jan 2020 20:48:26 GMT

To save bit more battery go to settings display then use dark mode and also chrome://flags/ type that into chrome and time dark and then the first 2 options you have turn on in chrome then sites will be dark or you could just use samsung browser and change to dark on that you might also want to use accu battery to get a look at your old like battery stats as it's been changed now ye you did the best way to fix phone

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

Oxygen87 — Wed, 29 Jan 2020 21:16:55 GMT

@liggerz87 I've always had my phone in permanent dark mode as the original Samsung Galaxy phones always had dark menus anyway and it's something which I preferred over white and it suits the Super AMOLED display better.

My default browser is Samsung but I also use Chrome as well. I don't use the dark themes on them though as sometimes websites can just look weird.

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

Marjo — Thu, 30 Jan 2020 13:58:30 GMT

Thanks @Oxygen87 for this helpful info! Glad to hear you managed to sort out the initial issues with the update.

Looking forward to checking out the review once you've had a chance to go through it all.

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

Luke30 — Wed, 29 Apr 2020 09:42:01 GMT

Thank for the update @Oxygen87 now I know what expect when my Samsung Galaxy Tab S5 has a update to Android 10 round July time.

Re: Samsung Galaxy S10 Android 10 / One UI 2.0 update problems

Oxygen87 — Fri, 01 May 2020 16:58:19 GMT

I have the Galaxy Tab S5e, looking forward to the Android 10 update on it