topic Re: Is It Possible ... in Discussions & Feedback

Is It Possible ...

Anonymous — Wed, 27 Nov 2019 00:13:20 GMT

... someone could 'bullit point' for me as to how to get O2 community pm's / notifications referred to my phone Xperia L1 ... this used to happen until recently 😞

I believe there is a thread about this ... however I can't seem to find it

If some member could point me in the right direction I would be grateful

Re: Is It Possible ...

Cleoriff — Wed, 27 Nov 2019 00:25:02 GMT

@Anonymous

Not sure of your email address, mine is Gmail for this forum and many of us had issues last week. Also someone with a hotmail address had the same problem.

The thread is here https://community.o2.co.uk/t5/Android/Gmail-issue/m-p/1271603/highlight/true#M73395

All our emails were going into the spam folder on our PC's and phones. You need to check that on your phone and mark them as not spam.

If you read the thread you will see @gmarkj found a way of stopping this happening.

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 00:50:18 GMT

Thank you @Cleoriff

My email address is Gmail

A job for me to do tomorrrow when the little grey cells are more likely to be active

Re: Is It Possible ...

gmarkj — Wed, 27 Nov 2019 08:00:42 GMT

Yep, still going on!
If you need a simpler step by step after reading the linked on then let me know @Anonymous

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 08:06:37 GMT

@gmarkj wrote:
Yep, still going on!
If you need a simpler step by step after reading the linked on then let me know @Anonymous

Hello @gmarkj

Sorry to bother you, but if if it doesn't inconvenience you, simpler step by step instructions would be very useful

Thank you for offering more help

Re: Is It Possible ...

gmarkj — Wed, 27 Nov 2019 08:27:25 GMT

Here you go @Anonymous

Log into your gmail on a computer (or website on phone)
Click the gear/cog symbol (top right of screen)
Choose settings
Look for filters and blocked addresses
Click Create a New Filter
Where it says from, put the forum email (forum "at" o2 "dot" com)
Click create filter
Tick the box next to Never send it to spam
If you like click the option next to Also apply to XX other conversations (will move any already in Spam)
Click Create Filter

That should move any already in Spam and stop new ones going in.
You will see a warning when you open the emails now about being careful and the message not going into spam because of the filter, but that means it is working.

Re: Is It Possible ...

Cleoriff — Wed, 27 Nov 2019 09:05:06 GMT

Sorry to hear it's still going on for you @gmarkj (as you came up with the workaround).

As you know, on my PC the gmails come in through Outlook and they are fine. So I checked my account via Chrome to see what Gmail was doing there. All fine. Nothing going into spam or junk.

Funnily enough, (my bill which HAD gone into spam via Outlook) was in my gmail inbox via Chrome!!

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 09:55:03 GMT

Thank you @gmarkj

Going through your easy to follow instructions now

Testing Testing 123

@Anonymous

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 10:04:02 GMT

It worked

Thank you very much @gmarkj and @Cleoriff

Emails now showing in my laptop inbox and on my XperiaL1 phone

* Phew * ... ... ... I didn't think I'd be able to do something like this even with superb instructions from you @gmarkj and @Cleoriff

Re: Is It Possible ...

Cleoriff — Wed, 27 Nov 2019 10:13:49 GMT

Well done lady

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 10:16:55 GMT

@Cleoriff wrote:
Well done lady

Thank you @Cleoriff

Re: Is It Possible ...

Mi-Amigo — Wed, 27 Nov 2019 10:19:16 GMT

Pleased you got it sorted @Anonymous

Re: Is It Possible ...

gmarkj — Wed, 27 Nov 2019 10:47:02 GMT

Good to hear all back working now @Anonymous!

Re: Is It Possible ...

Anonymous — Wed, 27 Nov 2019 18:26:30 GMT

Thank you @Mi-Amigo and @gmarkj