topic Re: Calls from congo in Discussions & Feedback

Calls from congo

Heatherk — Sun, 24 Nov 2019 17:06:55 GMT

Today a new number being a nuisance
+243971563727
Cingo kinshasa
Called 4 times past hour
We had this before
So letting you know it might be starting again

Re: Calls from congo

Bambino — Sun, 24 Nov 2019 17:09:32 GMT

@Heatherk This is not O2. This is a customer community. Just block the number on your phone.

Re: Calls from congo

TallTrees — Sun, 24 Nov 2019 17:15:32 GMT

Hello @Heatherk
Thanks for the information.
Hope it doesn't start up but will block number of course 👍
Good luck keep safe.

Re: Calls from congo

Heatherk — Sun, 24 Nov 2019 17:34:48 GMT

before when these types of calls started from nigeria o2 someone started a thread about calls from nigeria , that 02 was looking at , i myself was charged for calling back the number, and because of the thread o2 was looking into fraud, by just replying to the thread o2 acted on it the calls stopped and i was reimbursed the money

i had blocked the number but they just use a different number so blocking isnt working

i started this thread to be helpful and that maybe it had started up again

Re: Calls from congo

JAZZ-trad — Sun, 24 Nov 2019 19:12:41 GMT

Hi @ Heathherk understand that you are being helpful thanks. I know too that sometimes blocking numbers may not cure the problem. Can only do your best in these very difficult times.

Re: Calls from congo

MI5 — Sun, 24 Nov 2019 19:35:31 GMT

Just had a call from Congo on my lads Vodafone, so it's not just restricted to O2 either.

Re: Calls from Congo from multiple numbers

NoFraudNo — Mon, 25 Nov 2019 09:12:51 GMT

I am getting the same calles form the Congo and when I block the number they simply use another, call all last nigh so I turned the phone off - why is there no O2 Fraud hot line of email address customers can report these calls!!!!!!!!!!!!!!!

Re: Calls from Congo from multiple numbers

Cleoriff — Mon, 25 Nov 2019 09:52:38 GMT

Hi @NoFraudNo

There is no fraud hotline as these calls are nothing to do with fraud relating to O2. If they were, this would be the advice you would follow https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

However we do have a community guide on spam calls and text

Though blocking does mean they will eventually give up. They are set up on an autodialler and pick random phone numbers. It's time consuming but you have to persevere with blocking.