topic Network related faults. in Discussions & Feedback

Network related faults.

Anonymous — Tue, 22 Jun 2010 16:42:52 GMT

Hi All

I need to point out the importance of reporting faults to customer services rather than on here, since this isn't monitored by O2 officially (though we shall see in the future) as it's more for customers to talk to other customers.

If you encounter any of the top 3 network problems as indicated, you should report them ASAP.

(1) 1 way speech
This is where you can hear the other person or they can here you but neither can talk to each other.

(2) Bad speech quality
This is where the speech quality is degraded to a standard where its no longer clear, it can be squelchy or dalek like (metallic sounding).

(3) Loss of signal in a good area
As indicated above, where you normally have a good signal but now have none.

These are the main issues we have that customers suffer from, these are also the hardest issues to trace, and the sooner O2 know about them, the quicker they can fix them.

When you report this to O2, you should have as much information as possible to give to the Customer services representative, this includes:-

2 or 3G (or both)
Handset type
Postcode (if you have it, if not a general area your in)
if you know of other O2 customers that suffer a similar problem/issue (including their numbers)
Time/date
Indoors/Outdoors

Customer services will run through a few things with you first (reset handset etc), they will raise a case and search for any more cases that have been reported, these cases will then help the engineers track down the issues you suffer and decrease the inconvenience you suffer

Hope this helps you all

Network related faults.

Anonymous — Tue, 22 Jun 2010 17:26:12 GMT

if you are unable to supply a postcode or the problem follows you about, a case cant be raised as location is needed!!

also if it does follow you about it is more likely a hardware issue!

Network related faults.

Anonymous — Fri, 09 Jul 2010 05:46:05 GMT

Back to the top, would be nice if the mods stickied this :womanindifferent:

Network related faults.

Anonymous — Fri, 09 Jul 2010 07:47:38 GMT

I agree, so many times people post on here without trying to sort the problem. It would save people so much time if it was stickied.

Network related faults.

Anonymous — Fri, 09 Jul 2010 19:48:54 GMT

These are the main issues, you would be amazed to see what people put up with, they will just call again and when its clear think nothing of it, that means unless someone actually complains (you need several complaints to get an area issue pinpointed) then it goes unnoticed 😞

Network related faults.

perksie — Fri, 09 Jul 2010 19:53:03 GMT

Back to the top, would be nice if the mods stickied this :womanindifferent:

If you "flag" your own post and ask, they may well sticky it for you.

Great post.

Network related faults.

Anonymous — Wed, 14 Jul 2010 10:53:51 GMT

Flagged this 2 times, please mods, sticky it

Network related faults.

perksie — Wed, 14 Jul 2010 11:12:56 GMT

That's nearly twice!

I've asked as well for you Tony.

Perhaps there's someone at home!