topic Re: O2 Service in Discussions & Feedback

O2 Service

Kenpaneuro — Wed, 25 Sep 2019 07:35:22 GMT

I just wanted to express my satisfaction with the service I have received from O2 staff.

Having lost my iPhone X on holiday, I visited the O2 shop in Grimsby the day after we Returned.

I was dealt with by your store assistant Danielle, who was polite helpful and very efficient.

I left the store with a brand new iPhone XR which gives me all the features that I require.

Once home I connected to the iCloud on the new handset and like magic I saw that everything had ported across onto the new phone. I had been advised by Danielle to do this.

My lost handset was made useless to anyone who subsequently found it, which is great peace of mind.

Thank you O2, thank you Danielle and thank you Apple.

Best regards

Ken

Re: O2 Service

Mi-Amigo — Wed, 25 Sep 2019 07:53:42 GMT

Thank you @Kenpaneuro for your post.

It is great to hear that you received excellent service at the O2 store in Grimsby.

I will tag one of our Community managers @Martin-O2 or @Marjo to pass on your compliments to Danielle at the Grimsby store.

to the Community; I hope you will stay and have a look around at the various threads and will join in and maybe introduce yourself in Off Topic. again.

Re: O2 Service

TallTrees — Wed, 25 Sep 2019 07:57:25 GMT

Great and many thanks for putting up the post @Kenpaneuro

It is so nice when the O2 store works perfectly.

Maybe @Marjo Community Manager will pass your kind message

to them at Grimsby!

Edited to say Enjoy your phone!

Best wishes TallTrees

Re: O2 Service

Cleoriff — Wed, 25 Sep 2019 07:57:01 GMT

Hi @Kenpaneuro

What a positive post and lovely to hear you had such great service.

Welcome to the forum by the way

Re: O2 Service

Marjo — Wed, 25 Sep 2019 10:20:41 GMT

Good morning @Kenpaneuro ! What a lovely post to start the day with. Thanks for letting us know about your positive experience with Danielle! I'll be happy to pass on your kind words.

Sorry to hear you lost your earlier phone though - that's always a frustrating experience. iPhone XR is a great phone though and I hope you enjoy using it!

Edit:

Forgot to mention thanks guys for tagging us in. Appreciated - helps draw our attention when we might otherwise miss some great posts like this one!