topic Re: Wonderful customer care in O2 shop West Ealing in Discussions & Feedback

Wonderful customer care in O2 shop West Ealing

Sharon57 — Wed, 28 Aug 2019 15:42:37 GMT

I would like to share with the company, about the excellent service I've had from O2 shop West Ealing. I'd like to specifically mention both Josh ( guru) and Prince who have taken a great deal of care with my recent purchase of a new phone.

They are lovely 😁. Nothing has been too much trouble, and they've made the transition a far easier one than if I'd not had their skill set to hand. Truly nice guys,who engaged with customers in a warm manner you rarely see nowadays.

I stay with O2 because of this level of service. All the West Ealing staff deserve to be complimented on their professionalism.

Thank you Josh and Prince. You will both be an asset to any organisation you work for in the future.

Please ensure the hierarchy see,and acknowledge their work. A thank you goes a long way.

Re: Wonderful customer care in O2 shop West Ealing

gmarkj — Wed, 28 Aug 2019 16:20:19 GMT

Some great feedback there @Sharon57 and good to hear that proper customer service still exists.
I'm sure the team can help pass om your kind words @EmilieT @Martin-O2 @Marjo

Re: Wonderful customer care in O2 shop West Ealing

Cleoriff — Wed, 28 Aug 2019 18:18:10 GMT

Hi@Sharon57

Thanks for your feedback. So pleased you had excellent service at West Ealing.

Re: Wonderful customer care in O2 shop West Ealing

TallTrees — Wed, 28 Aug 2019 19:33:08 GMT

Brilliant @Sharon57
Thank you very much for posting your happy and helpful experiences with o2 West Ealing.
Great to hear.😁😁😁😁😁😁😁

Re: Wonderful customer care in O2 shop West Ealing

Mi-Amigo — Wed, 28 Aug 2019 21:25:35 GMT

Thank you @Sharon57 for sharing your experience of great customer service at the O2 shop in West Ealing with us and a warm to the Community.

Re: Wonderful customer care in O2 shop West Ealing

EmilieT — Thu, 29 Aug 2019 07:49:32 GMT

Such wonderful feedback, @Sharon57, well done Josh and Prince! Thanks for letting us know about your experience in this store, we'll pass on your kind comments to everyone there

to the Community!

Thanks for the mention as well @gmarkj

Re: Wonderful customer care in O2 shop West Ealing

Cleoriff — Thu, 29 Aug 2019 08:02:17 GMT

Out of interest @EmilieT , how is this feedback passed on to the advisor or store. Is it via a phone call from yourselves, or an email?

Re: Wonderful customer care in O2 shop West Ealing

EmilieT — Thu, 29 Aug 2019 08:07:16 GMT

@Cleoriff Whether it's for chat, phone, or store, we pass the feedback and all the info on to one of our contacts via email who then makes sure it gets to the right team/people

Re: Wonderful customer care in O2 shop West Ealing

Cleoriff — Thu, 29 Aug 2019 08:49:53 GMT

That's great @EmilieT

Re: Wonderful customer care in O2 shop West Ealing

jonsie — Thu, 29 Aug 2019 22:14:26 GMT

A Cafe Nero voucher then.....

Re: Wonderful customer care in O2 shop West Ealing

Sharon57 — Fri, 30 Aug 2019 08:32:40 GMT

🤣i wish