Feedback

Sophie2 — Sun, 18 Aug 2019 10:44:02 GMT

I’ve had a contract with O2 for 4 years, but unfortunately was forced to cancel it last week due to their poor service and lack of stock.
I upgraded online to an iPhone 6S, which was supposed to be brand new but arrive with a scratch and malfunctioned within two weeks. I took this to an O2 guru, who confirmed the problem was an unavoidable software issue that he couldn’t fix. However, he also couldn’t offer me a replacement as I’d not brought it from the store. I was then told by the helpline that I had to wait 6 weeks for a new phone - yet I was still expected to pay the contract?! Or upgrade to a more expensive version. I had no option but to cancel the contract and return the phone. I requested I be notified by email when the phone had been received, but this also never happened and I had to ring up again, wait on hold and enquire myself. Overall it took me two weeks to get O2 to confirm they had received the phone.

Overall a very poor experience. I have since taken out a new contract with another phone provider, it turned out to be a blessing in disguise as I’m saving £9 a month from what O2 wanted to charge me! Wish I’d switched earlier.

Re: Feedback

jonsie — Sun, 18 Aug 2019 12:53:45 GMT

Not a good experience at all @Sophie2 and no oe can blame you for switching providers.

Hope all goes well with the new network.

Perhaps @Marjo can feed this back.

Re: Feedback

Marjo — Tue, 20 Aug 2019 09:36:16 GMT

Hi @Sophie2 , Sorry to hear about your disappointing experience. 😞 I will pass on your feedback to the business - don't hesitate to post again if you have any further comments. I hope everything goes well with your new contract.

Thanks for the tag @jonsie .

topic Re: Feedback in Discussions & Feedback

Feedback

Re: Feedback

Re: Feedback