topic Re: Lasevia scam - hoping this post will help other customers in Discussions & Feedback

Lasevia scam - hoping this post will help other customers

LaseviaScam — Mon, 29 Jul 2019 12:12:07 GMT

Well, I am posting this here in the hope that this will help other customers.

I have been, as I came to find out now, another customer trapped by Lasevia Limited (free4books or similar) situation.

Last month, I came to realised that for about an year I have been paying 4.50 a week as I seemed to have subscribed to a service provided by Lasevia Limited.

Since I have a direct debit and travel a lot for work, I only noticed those charges, folllowing an unprompted check on my account and noticying a highly unusual mobile bills. Initially thought this was abroad data charges usage however since I have a world travel bolt on that shouldn't have been the case.

I contacted O2 customer service and the representative was very helpful providing me a figure of GBP 220 and strongly advising that I should contact Lasevia and request a refund onto my O2 account.

I got in Lasevia, mutliple time, and the 48 hours call back which seems to be their standard procedure never happened. I then contacted O2 again and was told this was going to be escalated and I would get a call from O2 but once again, nothing. I then contacted O2 and was pretty much advised that this is process is the same as dealing with any other pay services such as Netflix. However I am sure that Netflix has a much more reliable processes unlikely Lasevia who has 1 star in the UK trust pilot. I have been with O2 for 10 years and I am extremelly dissapointed with O2 for not really been faithfull to their claim to address this ongoing situation.

Re: Lasevia scam - hoping this post will help other customers

MI5 — Mon, 29 Jul 2019 12:18:29 GMT

@LaseviaScam

Community help here

Also check out www.payforitsucks.co.uk

Re: Lasevia scam - hoping this post will help other customers

LaseviaScam — Mon, 29 Jul 2019 12:41:20 GMT

I have contacted PhonePaid Services but have not heard from them yet. What are the next option? Ombudsmen? I am also contacting my MP for advice as astonished by number of articles related to this subject and the lack of protective actions from O2.

Re: Lasevia scam - hoping this post will help other customers

MI5 — Mon, 29 Jul 2019 12:44:34 GMT

Paul, @Payforit_Sucks is the best person to give you advice, although it is all on his website linked to above.

Re: Lasevia scam - hoping this post will help other customers

PhoneChanger — Mon, 29 Jul 2019 12:48:54 GMT

@LaseviaScam there isn't much O2 (or any UK network can do to protect you), they don't know if you or anyone genuinely signed up to the service. As a result they're not liable for your actions even if they were inadvertent as a result or clicking through something. you'd get the same advise from all UK networks.

Sadly this needs the regulator to step in in regards to premium services

Re: Lasevia scam - hoping this post will help other customers

MI5 — Mon, 29 Jul 2019 12:51:34 GMT

Changes have been in place since the beginning of May to prevent inadvertently signing up, however, they don't help with historical ones.

Re: Lasevia scam - hoping this post will help other customers

Payforit_Sucks — Mon, 29 Jul 2019 13:39:51 GMT

@LaseviaScam wrote:
I have contacted PhonePaid Services but have not heard from them yet. What are the next option? Ombudsmen? I am also contacting my MP for advice as astonished by number of articles related to this subject and the lack of protective actions from O2.

@LaseviaScam

One of the problems with these Payforit scams is that the companies that operate them are based overseas, beyond the jurisdiction of British law. Lasevia is based in Cyprus and is a notorious scam - yet O2 regard them as a "trusted partner". Take a look at their Trustpilot reviews.

A read through these reviews gives the impression that it is predominently O2 customers that are affected.

@PhoneChangeris wrong. He has fallen for the line that the networks often spin that there is nothing they can do about these scams, There is a great deal that networks can do to protect customers. EE began demanding two factor authorisation for these "subscriptions" in February 2018, and has virtually eliminated them from its network. Belatedly, O2 introduced the same measure in May this year (although a lack of enforcement is an issue). Networks can choose which companies to allow to operate "services" on their network. I get the impression (from the lack of complaints) that Lasevia have been barred from other networks.

This case predates the new rules.

Most consumers report that Lasevia are near impossible to deal with, so your best bet is to pursue the payment intermediary, Tap2Bill.

They can be called on 0333 003 0599 or emailed at customer.service<at>tap2bill.com. They are UK based, so subject to the UK Small Claims procedure.

Tap2Bill Limited
5 St. John's Lane
Farringdon
London
EC1M 4BH
United Kingdom

They will, of course, suggest that you contact Lasevia first, so make sure you can provide evidence that you have done this. Tell them that as they have sent your money offshore you will be taking legal action against them if a FULL refund is not provided. If they claim you consented to the charges, ask for:

Screenshots of the subscription workflow where you were alleged to have signed up for this service.
A description of what the service you are supposed to have subscribed to provides? Is this a newsletter, access to a web portal?
Any evidence that after supposedly signing up for the service, you actually used it
The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.
Details of the company’s disputes procedure, including any ADR scheme you can refer the matter to if they fail to provide a full refund.

Although you have reported this scam to the regulator, you should inform the regulator of the difficulties you are having in contacting the company and obtaining a refund.

You should probably also be pursuing O2 as, under the Payforit rules, they are supposed to resolve disputes where onsumers are unable to reach an agreement with merchants.

The Phone-paid Services Authority will provide you with a case number in due course. You should keep them updated on your efforts to secure a resolution, by emailing copies to them at reportinformation@psauthority.org.uk with your case number in the title.

More information about these scams and how to deal with them is on the Payforitsucks website. Please fight for a refund and don't let these scammers win!

Paul

Re: Lasevia scam - hoping this post will help other customers

Bambino — Mon, 29 Jul 2019 15:11:59 GMT

Great advice @Payforit_Sucks

Re: Lasevia scam - hoping this post will help other customers

LaseviaScam — Mon, 29 Jul 2019 15:35:52 GMT

Thank you Payforit_Sucks

Indeed hard to understand the criteria used but O2 to allow a proven scammer to be added to its trusted partner list.