topic Re: USA Connection issues in Discussions & Feedback

USA Connection issues

ben_keegan21 — Tue, 09 Jul 2019 05:43:25 GMT

Morning all,

Back in December I was due for a renewal on my contract that I originally had with the network EE. However upon having bad customer service in one of their shop i made the choice to move from EE to O2 and expected a similar competitive service.

I travel alot for work mostly to Europe and North America, which i explained to the sales assistant in the shop at the time of purchase, along with the fact id need to be able to use the 100gb limit that i am paying for each month to send data and recive data too and from my office in the UK and also be able to tether to my laptop.

Right now i am currently away on a work trip in the USA where i am experienceing REALLY poor connection speeds. Its a place that i have been too before and i have not had a problem with the previous network provider. Along with other places where you think service would be just as good as at home. i.e New York, Washington, Philidelphia etc etc

It seems even basic tasks such as opening and using Messenger, WhatsApp and even my email is beyond the service I am currently getting from O2. Often resulting in the message 'Waiting to reconnect' appearing at the top of the apps.

I have spoke to O2 on the phone and yet had no resolve. I have even had a member of the technical team call me back to check and see how they are getting on. Howver the issue still exsists.

So for through this escapade O2 on the phone have been somewhat unintrested in me not being able to use my phone as id expect to be able to considering its 2019.

Anyone able to shed some light on what i can do to try and resolve the issues i am currently facing as i am currently at my whits end.

1, unable to perform the most basic of app tasks.

2, unable to listen to apple music.

3, unable to hotspot phone to mac

4, unable to make skype/FaceTime calls to ANYONE.

Many kind regards

Ben

Re: USA Connection issues

MI5 — Tue, 09 Jul 2019 05:55:32 GMT

The only way to fix this is to use a local SIM or WiFi.
O2 heavily throttle data outside of the EU to the point where it is unusable.
No one gets anything other than dial up speeds and there are many threads on here about it, sorry.

Re: USA Connection issues

Cleoriff — Tue, 09 Jul 2019 07:14:11 GMT

@ben_keegan21

It's true to say that every OTHER UK network gets better speeds than O2 in the US.

Hindsight is a wonderful thing and it's safe to say you would have been better off staying with EE.

As you have said, you had no problem with them data wise.

Not what you want to hear and the only way round it is to follow the advice above

Re: USA Connection issues

ben_keegan21 — Tue, 09 Jul 2019 10:57:53 GMT

Thanks alot guys,

I guess im going to have to take this argument further with customer services with both parties as now it seems i have a paperweight thats costing me upwards of 50+GBP a month.

Anyone know why O2 do this? it seems pretty backwards for the technology of today?

Re: USA Connection issues

MI5 — Tue, 09 Jul 2019 11:00:18 GMT

Cost.
Limiting data throughput reduces to cost to O2.