topic Re: 📚 New community guides 📚 in Discussions & Feedback

📚 New community guides 📚

EmilieT — Mon, 16 Sep 2019 16:08:33 GMT

Hi everyone,

As you all know, we have a fantastic collection of how-to guides created by different members, that you can find here. They are an invaluable source of information for anyone looking for help on the O2 community!

Looking through the queries we are regularly seeing on the forum, and what visitors and members are searching for, we've identified a few themes that aren't covered by any guide (yet), and for which an expertly crafted how-to article would be very useful.

Here are a few of them - we will continue adding ideas to the list below as we identify new opportunities:

Apple Watch: setup & main features
Order process & tracking
Using Priority
4G & WiFi Calling: what it is & how to set it up
~~Allowances: what is & isn't included in~~ Done!
Age ~~restriction: what it is & how to manage it~~ Done!
~~Mobile email: how to setup a email account on your mobile~~ In progress
~~Spend cap~~ In progress
~~Change your number~~ Done!
Change your avatar/Profile card
Change your Signature in colour
The newly updated My O2

This list is far from exhaustive, and since you guys are helping each other out daily it's likely you can think of more knowledge gaps than the above. Have you answered some queries and thought a guide could be useful for it? We'd love to hear about it!

We're looking for volunteers willing to share their expertise, and time, to write new guides that the whole community will put to very good use. This could be on an individual, or collaborative basis - between several members, or between members and the community team. Some of you also know we have a hidden board, the Drafting Room, that can be used to write and put together this kind of articles, and that anyone interested in writing a guide will be given access.

If you're interested in writing either of these guides, or have ideas on other ones that the community could benefit from having created,

please let us know in the comments

Re: 📚 New community guides 📚

Anonymous — Wed, 03 Jul 2019 11:21:53 GMT

I’d be interested in mobile email as I have plenty of experience setting up my email on iOS

Re: 📚 New community guides 📚

EmilieT — Wed, 03 Jul 2019 11:45:40 GMT

Awesome @Anonymous, that'll be very interesting! I'll send you a PM shortly to talk about it a bit further, and see how I can support you through the process of creating this new exciting guide

Re: 📚 New community guides 📚

MI5 — Wed, 03 Jul 2019 11:51:25 GMT

May have a chance over the weekend if anything is left.

Re: 📚 New community guides 📚

EmilieT — Wed, 03 Jul 2019 12:31:23 GMT

@MI5 Brilliant! I'm sure there will be plenty left, and as I mentioned this list isn't exhaustive at all so if you've got some time and feel inspired, we can definitely figure something out

I'll message you Friday morning to check in!

Re: 📚 New community guides 📚

pgn — Wed, 03 Jul 2019 18:22:04 GMT

Now there's a thought.. 🤔

Re: 📚 New community guides 📚

liggerz87 — Wed, 03 Jul 2019 21:02:42 GMT

Shouldn't the WiFi calling be WiFi and 4g calling lol to complecate things

Re: 📚 New community guides 📚

liggerz87 — Wed, 03 Jul 2019 21:06:38 GMT

WiFi calling what it is is when your connected through WiFi you can make a call just like you call from your mobile only problem your find with WiFi calling is is if you lose all the WiFi signal you'll turn have your call dropped unless it supports fall back onto the network

Re: 📚 New community guides 📚

liggerz87 — Wed, 03 Jul 2019 21:06:53 GMT

That's my contribution lol

Re: 📚 New community guides 📚

EmilieT — Thu, 04 Jul 2019 08:15:47 GMT

@pgn

Any ideas for new guides, or interested in creating one?

@liggerz87

Yes 4G and WiFi Calling would make sense together! The list is in no way fixed so thanks for reminding me of that. And good start on WiFi Calling, if you'd like to expand a bit to create a full guide let me know, we can work together

Re: 📚 New community guides 📚

liggerz87 — Fri, 05 Jul 2019 17:37:06 GMT

That's all I could ad to it lol can't think of anything else

Re: 📚 New community guides 📚

Oxygen87 — Sun, 14 Jul 2019 00:49:51 GMT

I could do the 'change your number' guide as there are a couple of ways to do this that I know about from the past.

Re: 📚 New community guides 📚

Cleoriff — Sun, 14 Jul 2019 12:44:56 GMT

Someone (and NOT ME) needs to do an Avatar/Profile card and Signature (in colour) guide.

It's no secret to the regulars that I have NEVER done my own, ever!!

I have changed it many times, and it has been either @jonsie, @MI5 , @viridis or @Cairdeas who have changed it for me.

I tried once, got the sizing wrong and gave up. The thing is when you make a mistake it shows openly as a mess. So I was having none of that!! Lol

Just remember I mentioned a signature in colour (Even I can do one in black)

Re: 📚 New community guides 📚

pgn — Sun, 14 Jul 2019 13:00:29 GMT

@Cleoriff wrote:
Someone (and NOT ME) needs to do an Avatar/Profile card and Signature (in colour) guide.

I second that, having spent some time fiddling with finicky fonts and faffing with farty formatting codes...

And twice, once for Phone (Mobile) and again for Full.

Kudos for the suggestion, @Cleoriff.

Re: 📚 New community guides 📚

jonsie — Sun, 14 Jul 2019 18:37:54 GMT

Sounds like a job.... 😂

Re: 📚 New community guides 📚

Cleoriff — Sun, 14 Jul 2019 20:18:53 GMT

@jonsie wrote:
Sounds like a job.... 😂

And there you have just the man to do it @jonsie

Many thanks for offering...

Re: 📚 New community guides 📚

EmilieT — Mon, 15 Jul 2019 08:57:54 GMT

@Oxygen87 That'd be awesome! PM on the way to discuss it a bit more

@Cleoriff That's a great suggestion, I'll add it to the list in my initial post since I'm updating it this morning anyway! This sounds like it would be a good opportunity for collaboration, either between a few members or between members and the Community team

Re: 📚 New community guides 📚

Cleoriff — Mon, 15 Jul 2019 09:46:11 GMT

@EmilieT wrote:

@Cleoriff That's a great suggestion, I'll add it to the list in my initial post since I'm updating it this morning anyway! This sounds like it would be a good opportunity for collaboration, either between a few members or between members and the Community team

Thanks @EmilieT

I have to repeat there are some real experts on here who can change avatars and signatures in a matter of seconds. I am proof of that as I have called on the ones I mentioned above frequently to change mine.

Re Signatures in colour, that's a real faff. There is no choice of colours in the profile box and you have to add a silly code such as <.>./<> blah blah <Blah> Red <> or some such ridiculousness!!

Re: 📚 New community guides 📚

EmilieT — Thu, 15 Aug 2019 09:33:56 GMT

Hi everyone,

Has any of you recently ordered a device from the O2 website, or is planning to do so soon? We've been working on gathering some initial info around the order process and tracking on our end, but we'd love to work collaboratively with one of you to create a guide on this

Let me know here, or via Private Message, if you're interested!

Re: 📚 New community guides 📚

Marjo — Mon, 16 Sep 2019 16:14:07 GMT

We have a new opportunity for someone to create a guide around the newly updated My O2 app! I've added it to the list above. We've got some structure in mind on what parts could be covered, and are getting some images/videos as well to accompany the text parts - would anyone be interested in putting one together / collaborating?

Also I'd love to hear as per the above, if there's any takers for a guide around order process/tracking? We have some info around that too so also a good one for collaboration.