topic Re: Webpage :-( in Discussions & Feedback

Webpage :-(

bmarton — Tue, 02 Jul 2019 21:56:25 GMT

Hi, every month I download my bill and get a pdf to save in my Qutebrowser. Except today, I got a .pdf file which was in fact an html file saying"PDF Bill unavailable
EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser".

Just to check I tried Firefox and Chromium, a fancy new window showing the embedded bill pops up. What's the need for this fancyness? And is O2 now Explorer, Firefox, Safari or Chrome only??? There a few more browsers out there. I just want to download a pdf file, shouldn't be rocket science.

Re: Webpage :-(

jonsie — Tue, 02 Jul 2019 21:58:36 GMT

I have no problem with Firefox. For customers who do have issues, IE seems to work best.

Re: Webpage :-(

MI5 — Tue, 02 Jul 2019 21:58:49 GMT

O2 go with the most popular browsers from which security can be guaranteed.

Re: Webpage :-(

bmarton — Tue, 02 Jul 2019 22:02:28 GMT

Well, if any of the webmasters read this, it's really not nice to exclude all but a few mainstream browsers. Mine is based on Chromium, it's secure and can do everything in the whole world Firefox or Chrome can, except download the O2 bill.

Re: Webpage :-(

MI5 — Tue, 02 Jul 2019 22:08:39 GMT

It's unlikely to change anything but admin will feedback for you.
@EmilieT @Marjo @Martin-O2

Re: Webpage :-(

bmarton — Tue, 02 Jul 2019 22:14:23 GMT

Thanks.

Re: Webpage :-(

Martin-O2 — Wed, 03 Jul 2019 08:33:36 GMT

Cheers for the mention on this one @MI5.

@bmarton We can certainly ask if there's a reason that some web browsers are not compatible with the billing pages. I'll see what I can find out for you. I'll give you a shout when I have any info.

Re: Webpage :-(

bmarton — Wed, 03 Jul 2019 19:11:17 GMT

Thank you, Martin.