topic Re: Esim in Discussions & Feedback

Esim

Lando — Sun, 10 Mar 2019 13:36:38 GMT

Is there any timescale on bringing in e sim to o2 as I'm thinking.of ditching o2 for EE as i really wanna samsung watch 4g but o2 rep won't say anything don't know should i wait as esim maybe like 1 month away or just move as they are like 6 months away what you think

Re: Esim

MI5 — Sun, 10 Mar 2019 13:55:13 GMT

@Lando O2 ditched the esim some time ago so I doubt it'll be anytime soon.

Re: Esim

EmilieT — Mon, 11 Mar 2019 09:36:08 GMT

Good morning @Lando , we’re excited for eSIM too, and can’t wait for our customers to use it! As and when any devices go live with eSIM technology on our network, we’ll let everyone know.

to the forum!

Re: Esim

Lando — Mon, 11 Mar 2019 20:19:33 GMT

i dont think you read my question Emilie

Re: Esim

EmilieT — Tue, 12 Mar 2019 09:26:13 GMT

@Lando I understand you were asking for a specific timeframe, but the information above is all we know on eSIM at the moment. As I mentioned, as and when any devices go live with eSIM technology on our network, we’ll let you and everyone else know.

Re: Esim

BH2019 — Mon, 01 Jul 2019 08:20:07 GMT

Can you provide any update on O2's provision of esim technology? I can see you now provide an Apple Watch contract which uses esim - plus I have just been told that business customers can use esim with O2. I can't believe that if it is now functionality you now provide on your network there would be any reason to provide it to some users and not all?

Re: Esim

MI5 — Mon, 01 Jul 2019 08:31:16 GMT

@BH2019

O2's business billing platform does not support eSim technology and there are no plans in the foreseeable future to change that.

Re: Esim

BH2019 — Mon, 01 Jul 2019 08:33:46 GMT

@MI5 Thanks for that. In contacting O2 customer support, I've just been told that if I change my plan from a personal tariff to a business tariff, I can then switch to an eSim with my existing iPhone?

Re: Esim

MI5 — Mon, 01 Jul 2019 08:38:37 GMT

eSim is available on personal tariffs mate - Customer service have that wrong.

Re: Esim

BH2019 — Mon, 01 Jul 2019 08:52:34 GMT

@MI5 Are you talking about for use with an Apple Watch - or iPhone? My query was in relation to iPhone. I've just called O2 again and been told unequivocally again that it isn't possible to use eSim as a personal customer, but if I create a business account then I would be able to use eSim.

Re: Esim

MI5 — Mon, 01 Jul 2019 09:07:20 GMT

I'm talking about both phone and watch.

O2 post re watch here https://community.o2.co.uk/t5/Welcome-News/Apple-Watch-launches-on-O2/m-p/1231739#M31037

Re: Esim

BH2019 — Mon, 01 Jul 2019 09:05:35 GMT

Well if what you're saying is correct, absolutely no-one at O2 seems to know about it. They've put me on hold multiple times to go and check and have eventually conceded that it isn't something they offer to personal customers. I'd prefer to hear what you're saying confirmed but I can't find anyone able to do so - or let me utilise eSim with my existing contract and device.

Re: Esim

MI5 — Mon, 01 Jul 2019 09:12:38 GMT

I edited to provide a link above regarding watch.
No eSim support from o2 at all for phones, only EE in the UK provide that.

Unless, of course it's something really new that no one yet knows about ?

Re: Esim

PhoneChanger — Tue, 02 Jul 2019 08:02:31 GMT

nope, @MI5 your right. eSim support for for O2 at the moment is limited to the Apple Watch, no phone support

Which is odd since the technology is the same behind them.

Re: Esim

davethorp — Mon, 08 Jul 2019 19:10:09 GMT

Vodafone are the same. They support Apple Watch eSIM and have done since September 2018 but do not support it on the phone as yet

Only EE support it on the phone and I use the term support it pretty loosely as I'm often met with blank looks in my local EE store whenever I need to do anything eSIM related

Re: Esim

EmilieT — Mon, 09 Sep 2019 12:23:15 GMT

@Lando @BH2019 We've just shared some good news about eSIM support today, you can read more about it here

Re: Esim

DarrenPlymouth — Thu, 19 Sep 2019 19:17:06 GMT

They are now available. Changed to esim on my iPhone XS Max today