topic Re: masts not%20working in Discussions & Feedback

masts not%20working

rhl2504 — Thu, 27 Jun 2019 10:56:26 GMT

i live near the M180 a mast has been down in that area for months, 02 tell us they have corrected the problem, but they clearly havent. so fed up of there shoddy communications, any one else have this problem, so so fed up now.

i have also contacted my local MP to see if they can bring a good outcome for us, but as yet it has not proved fruitful

Re: masts not%20working

MI5 — Thu, 27 Jun 2019 10:59:44 GMT

@rhl2504

Download this app https://www.o2.co.uk/apps/my-network and keep reporting the issue - it does work.

Re: masts not%20working

rhl2504 — Thu, 27 Jun 2019 11:06:26 GMT

No it dosnt work, we keep reporting it, we get updates to say they have fixed the fault, but when every call is interupted they clearly havent, we check online to see it still has a fault. SHOCKING SERVICE

Re: masts not%20working

MI5 — Thu, 27 Jun 2019 11:19:43 GMT

Keep going, eventually they will get the message.

Re: masts not%20working

jonsie — Thu, 27 Jun 2019 20:14:46 GMT

I think you need to think about aking a complaint and seeing hat they have to say.

https://www.o2.co.uk/how-to-complain