topic Re: connection issue in Discussions & Feedback

connection issue

violka — Sun, 09 Jun 2019 13:13:28 GMT

Your connection issues are NIGHTMARE...even opening THIS O2 page is gettnig 5-10 minutes. For what I pay £25 monthly if I have non stop problems with access to network by your operator??? I can't easy open even stupid some game page on facebook via my laptop because still "connection lost"...Why you offer broadband to buy if is not working properly? I'm almost already to cancell contract with you and find different operator when I move to new house...and don't recommend your service to anyone.

Re: connection issue

MI5 — Sun, 09 Jun 2019 13:23:56 GMT

Not every network has perfect coverage everywhere.
You should check before entering a contract by using PAYG SIM cards.
How to cancel here https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Re: connection issue

Cleoriff — Sun, 09 Jun 2019 13:25:22 GMT

@violka

Have you checked for any network issues in your area? https://status.o2.co.uk/

There may be mast problems?

Other help on network issues here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Hope that helps and welcome to the forum

Re: connection issue

jonsie — Sun, 09 Jun 2019 15:06:01 GMT

Sorry you are having problems. I can well understand the frustration and stress. Hope this is just a temporary issue.