topic data security breach in Discussions & Feedback

data security breach

Bob1 — Sun, 26 May 2019 13:40:40 GMT

hi as any one had a letter or phone call from o2 regards your data security .

Re: data security breach

pgn — Sun, 26 May 2019 13:50:23 GMT

I did get something many years ago - there was advice given somewhere to report it to some Legal part of O2 at the time, and also change my O2 password, just in case.

Can't recall if anything came of it...

If you are concerned, I would change both your MyO2 and Community Forum passwords, ensuring they are different from each other, just to be sure, @Bob1.

Re: data security breach

Bob1 — Sun, 26 May 2019 13:52:44 GMT

thanks PGN done all that .
had a email and letter sent out from o2 saying been a breach of my details at IBM who hold customers details just wanted to know if any one else had contact as well from o2 regards this .

Re: data security breach

pgn — Sun, 26 May 2019 14:00:55 GMT

Here's the link to O2's advice Phishing, if that helps, @Bob1 :

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I think that is where I was referred to when I got a suspicious-looking message way back when.

I have read about an IBM data breach elsewhere, as well as a couple of hotel award scheme sites... I generally watch 2 or three places for such reports, just for my own awareness, eg:

https://www.independent.co.uk/topic/data-breach

https://www.trendmicro.com/vinfo/us/security/special-report/data-breach/latest-incidents

Re: data security breach

jonsie — Sun, 26 May 2019 15:28:20 GMT

Definitely a dodgy email

Re: data security breach

TallTrees — Sun, 26 May 2019 15:59:25 GMT

Hi @Bob1

Hello ~ Good you are cautious and asked about this on the Community Forum.

I have not had anything like that.

If I had I would also ask the Community too ~ well done

stay safe.

Re: data security breach

MI5 — Sun, 26 May 2019 18:01:39 GMT

No, not had anything.

Re: data security breach

Cleoriff — Sun, 26 May 2019 18:44:11 GMT

No nor me...

Re: data security breach

Bob1 — Wed, 05 Jun 2019 19:15:42 GMT

hi all it turns out is was from o2
ibm who manage some o2 customers data have had a data storage device go walk about containing customers details .
o2 are a waist of space no help apart from paying a 12 month protect my I'd membership from experian.

Re: data security breach

BinaryLife — Fri, 28 Jun 2019 11:42:45 GMT

Within the last 2 weeks somebody has altered my billing address. I only found out as I failed the security check when calling customer support recently because I gave them the "wrong" billing address. It's really worrying, as it sounds like an attempted account takeover, whereby they change the address, then order a handset, which then gets delivered to the new address.

What's worse, O2 tell me there is NO LOGGING AT ALL of when things get changed via the website, which is pretty appalling if true.

They also told me there had been no recent data breaches. I am a pretty security conscious person, and never click email links, and use extremely long randomly generated passwords everywhere. So how this happened it pretty alarming.

Re: data security breach

Marjo — Fri, 28 Jun 2019 12:58:39 GMT

Hi @BinaryLife , sorry to hear about this! You can see more info here on what to do if you suspect any fraudulent activity on your account. Have you contacted customer service about this so they can go through the fraud process with you? It might end up not being fraud, but it's best to check this with CS as soon as possible.