topic Re: Website Bug in Discussions & Feedback

Website Bug

DrPlokta — Fri, 24 May 2019 05:59:33 GMT

Please be advised that there is a bug when ordering a SIM from the O2 website. My address does not have a street name, and your automatic address lookup from the postcode and house name works just fine, but when submitting the order (with a blank street name that's not visible to me), the next page is an error page. I had to click the "Enter address manually" option and move the village name (actually a hamlet name, and even more correctly in Royal Mail Postcode Address File terminology, a Double Dependent Locality) into the street name field to get the order to be accepted. You either need to accept a blank street name, or to use the first populated field returned from the address lookup as the street name, even if it isn't actually a street name.

Re: Website Bug

MI5 — Fri, 24 May 2019 06:52:08 GMT

I'll tag @Martin-O2 to feedback

Re: Website Bug

EmilieT — Fri, 24 May 2019 13:02:30 GMT

Hi @DrPlokta, and welcome to the forum

I'm sorry to hear you had some trouble ordering a SIM on our website, and I'd really like to get someone on our end to look into it for you I'll send you a Private Message now to get a few more details first!

Cheers @MI5 for flagging this feedback to us