topic Re: Well done O2. Great service in Discussions & Feedback

Well done O2. Great service

jezza1234 — Wed, 22 May 2019 06:40:52 GMT

I thought I would share some positive O2 customer service news.
A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well and I was happy. Decided that whilst I was in there, and as there was only 4months outstanding on my phone, I’d upgrade that as well. Well as soon as we started the upgrade there was a message from O2 saying that I could upgrade for free and I didn’t need to pay off the outstanding balance which saved me over £100! Needless to say I was happy with that. So there you go O2 can get it right. I know they only did it because I’d just upgraded my iPad but even so still a nice gesture. Well done O2

Re: Well done O2. Great service

TallTrees — Wed, 22 May 2019 06:49:44 GMT

Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234

I also popped into O2 in my local area and they were very helpful and cheery.

The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery. Well done to O2 from me too.

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 06:49:45 GMT

Great to hear some positive news @jezza1234

I'm sure @Martin-O2 or @EmilieT will feed this back for you.

Enjoy your new devices

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 06:52:54 GMT

@TallTrees wrote:
Great to hear and that you took the time to tell everyone on the o2 Community Forum @jezza1234
I also popped into O2 in my local area and they were very helpful and cheery.
The other day I contacted C.S. and asked for a sim for one of my family ~ couldn't have been more helpful and happy/cheery. Well done to O2 from me too.

My local store has always given me excellent service as well @TallTrees

You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

Re: Well done O2. Great service

TallTrees — Wed, 22 May 2019 07:29:15 GMT

@Cleoriff wrote:
My local store has always given me excellent service as well @TallTrees
You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

Well I for one would have been astonished if I had been met with a choice like for instance ~

a Bot on the counter ~

or ~ this one is for you @Cleoriff

A robot in the form of F1 driver Lewis Hamilton to answer your query

voice over of course.

and a "virtual spin" in his car!

Love it

Re: Well done O2. Great service

Anonymous — Wed, 22 May 2019 07:29:50 GMT

My local store is always excellent every time I go in & all very helpful. Best assistance Is to go in store

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 07:33:13 GMT

@TallTrees wrote:
@Cleoriff wrote:
My local store has always given me excellent service as well @TallTrees
You see, there you have a prime example of dealing with a human (as opposed to a chatbot or A.I. )

Well I for one would have been astonished if I had been met with a choice like for instance ~

a Bot on the counter ~

or ~ this one is for you @Cleoriff

A robot in the form of F1 driver Lewis Hamilton to answer your query

voice over of course.

and a "virtual spin" in his car!

Love it

Oh I'll take the Lewis Hamilton one @TallTrees . He might take me to Monaco to watch him race this weekend

Re: Well done O2. Great service

Anonymous — Wed, 22 May 2019 07:42:27 GMT

Lewis Hamilton is definitely a robot 😂

Re: Well done O2. Great service

Martin-O2 — Wed, 22 May 2019 08:49:27 GMT

Thanks for sharing your great O2 store/customer service experience @jezza1234 ! We'll pass this feedback on. Which Store were you visiting?

Re: Well done O2. Great service

jonsie — Wed, 22 May 2019 09:14:51 GMT

Great to see such good service instore. Thanks for posting @jezza1234

Re: Well done O2. Great service

TallTrees — Wed, 22 May 2019 09:35:49 GMT

Wow Yes @Cleoriff

and if there was a quiz to win a special seat at any F1 event ~ you would def win and we would never

get you out of the O2 shop!

Re: Well done O2. Great service

TallTrees — Wed, 22 May 2019 09:36:48 GMT

@Anonymous wrote:
Lewis Hamilton is definitely a robot 😂

Do NOT let @Cleoriff hear you saying that

Re: Well done O2. Great service

jonsie — Wed, 22 May 2019 09:51:29 GMT

@TallTrees wrote:
@Anonymous wrote:
Lewis Hamilton is definitely a robot 😂
Do NOT let @Cleoriff hear you saying that

Sacrilege!!

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 10:33:49 GMT

@jonsie wrote:
@TallTrees wrote:
@Anonymous wrote:
Lewis Hamilton is definitely a robot 😂
Do NOT let @Cleoriff hear you saying that
Sacrilege!!

I would say he is a machine. A racing genius. The best on the grid and the most successful British F1 driver ever. I doubt any robot would have the same natural intuitive racing ability of LH#44.

Re: Well done O2. Great service

Anonymous — Wed, 22 May 2019 11:28:17 GMT

Damon Hill nuff said

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 12:34:30 GMT

@Anonymous wrote:
Damon Hill nuff said

Yeah ok...With his ONE World Title. I think not.

Even he admits LH is the best driver this country has ever had.

Re: Well done O2. Great service

jonsie — Wed, 22 May 2019 13:05:51 GMT

Damon Hill, one season wonder! Didn't even make a half decent pundit....

Re: Well done O2. Great service

Cleoriff — Wed, 22 May 2019 17:58:27 GMT

@jonsie wrote:
Damon Hill, one season wonder! Didn't even make a half decent pundit....

And not a patch on his dad....