topic Re: Upgrades in Discussions & Feedback

Upgrades

JWN — Wed, 15 May 2019 06:54:00 GMT

Hello,

How come when you used to be able to upgrade, you would receive a good offer for the amount of time you have been with o2, now its only new customers who get the good deals for upgrades and customer that have been with you since BT Celnet days are told you receive priority moments which amount to 0

Thanks

Joe

Re: Upgrades

MI5 — Wed, 15 May 2019 07:08:30 GMT

Hi @JWN there are no special deals anymore for either new or existing customers.

O2's policy is the same deal for all.

However, if you call 202 and choose the option "I'm thinking of leaving" the retentions team do have some deals they can offer.

Re: Upgrades

JWN — Wed, 15 May 2019 09:35:47 GMT

This is really poor for customers that have been with a company over 20 years and have brought friends and family to o2

Re: Upgrades

Bambino — Wed, 15 May 2019 11:05:03 GMT

@JWN O2 stopped rewarding customers for their loyalty quite a few years ago now. They say it's to give everyone the same deal, and not to exclude anyone. You can try and squeeze a deal out if you say you're leaving, or, barring that, you can voice your displeasure by really leaving. Before you do that, make sure the network you plan on switching to gives you the same or better coverage than you have now. No point going if you don't have that no matter what the deal is.

Re: Upgrades

gmarkj — Wed, 15 May 2019 11:34:50 GMT

You can also look to upgrade or take out a new contract using a 3rd party.
If you go this route remember there are some "perks" of being with o2 directly (refresh and some of their discounts like family or students for example) that you will miss out on.

Re: Upgrades

JWN — Wed, 15 May 2019 12:14:23 GMT

i dot see there as being any perks at all refresh - the ebst is to wither buy phone out right and have a sim only plan with carrier, theres no loyalty from o2 when you can go to vodafone or ee or the other non main carriers