topic Re: Contract renewed%20without%20confirmation in Discussions & Feedback

Contract renewed%20without%20confirmation

TheLemon6 — Fri, 03 May 2019 10:13:56 GMT

I’m fuming that my contract for my iPad has been renewed without any confirmation from myself or O2 and I think it is ridiculous that I’ve been unknowingly paying for a device I don’t use

Re: Contract renewed%20without%20confirmation

MI5 — Fri, 03 May 2019 10:16:43 GMT

@TheLemon6 unless you cancel, your contract will continue on a rolling monthly basis.

You can cancel now by giving notice on the contract https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Re: Contract renewed%20without%20confirmation

gmarkj — Fri, 03 May 2019 10:16:56 GMT

Contracts don't get renewed.
They are continuous with minimum terms - meaning unless you cancel them they carry on regardless.
You're best off getting in touch with customer services - see the following link:

Re: Contract renewed%20without%20confirmation

TallTrees — Fri, 03 May 2019 10:26:21 GMT

Hello @TheLemon6

Very sorry to hear you are so upset. I have had contracts with other providers and they have said to me that they do roll it on 30 day periods so that I was not "cut off" and left without communication and they were awaiting my decisions, I thought this was good for me really as sometimes I couldn't make up my mind what I wanted to do for a couple of months or so, then I would sort it out.

I do hope you can sort this out and the outcome is a good one for you. Best wishes TallTrees

Re: Contract renewed%20without%20confirmation

jonsie — Fri, 03 May 2019 11:21:14 GMT

It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

3. How long this Agreement lasts

3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.

Re: Contract renewed%20without%20confirmation

Glory1 — Fri, 03 May 2019 12:15:10 GMT

Well said @jonsie. The trouble is most people don't read the Terms and Conditions when they sign a contract, whether for a new phone, tablet or gas, electric, etc. Then are amazed when that contract continues after the minimum term without any further communication from them or the contract provider.

Any contract whatever for, whoever with will only end when a request/decision to end is made either by the person named in the contract (their request) or by the company providing the contract (their decision).

Re: Contract renewed%20without%20confirmation

Anonymous — Fri, 03 May 2019 12:26:40 GMT

This would have been explained to you when you signed the contract. Always make sure you understand the terms before you sign any contract

Re: Contract renewed%20without%20confirmation

Glory1 — Fri, 03 May 2019 12:32:35 GMT

One other point. No one, with all the scams there are about, should be unknowingly paying for something they know nothing about. Most of the major banks have apps that can be dowloaded on your phone. And regular checks should be made in order to spot any unusual debits you don't recognise. The sooner recognised the sooner further money being taken, if it's a scam, can be stopped. I know exactly what money has been debited to my account, as well as what's been credited by checking my statement, on my phone, daily.

Re: Contract renewed%20without%20confirmation

Cleoriff — Fri, 03 May 2019 12:44:23 GMT

@jonsie wrote:
It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.
https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

3. How long this Agreement lasts
3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.

Or unless the company concerned writes to you to say a 1 year fixed term contract is ending (as with gas /electric if you are on a FTC)

It's different with a phone or device and is in the terms and conditions. Quite right. People would be moaning again IF they had been cut off and left without means to contact people.

I am surprised you haven't noticed this before now @TheLemon6

I check my online bank every couple of days. Having been the victim of fraud twice, I now keep a much closer eye on what is taken out of my account.

Re: Contract renewed%20without%20confirmation

Anonymous — Fri, 03 May 2019 13:11:04 GMT

I like MI5 check my accounts regularly & particularly the myo2 app & others every day. That may seem ocd & over cautionary to you but it is an excellent way to check. If you can’t understand or commit to the terms of any contract then maybe pay as you go or buying the device outright would be a better solution for you

Re: Contract renewed%20without%20confirmation

Glory1 — Fri, 03 May 2019 13:19:49 GMT

@Anonymous wrote:
I like MI5 check my accounts regularly & particularly the myo2 app & others every day. That may seem ocd & over cautionary to you but it is an excellent way to check. If you can’t understand or commit to the terms of any contract then maybe pay as you go or buying the device outright would be a better solution for you

Ummm did you mean me @Anonymous when talking about checking accounts?

Re: Contract renewed%20without%20confirmation

Cellular_Data — Fri, 03 May 2019 13:54:21 GMT

I personally dislike how mobile networks don't automatically reduce the bill before placing you onto a monthly rolling contact. I think all providers who offer Handset and/or in your case a Tablet contracts should have a system in place to reduce the cost of the contract once the minimum term has finished.

If you don't notify the provider and it isn't only O2 owned via Telefonica which does that all the others do it they will keep it on the orignial contract price which could include the cost of the handset/Tablet. Obviously unless you are on a Refresh Tariff.

(I believe this was a part reason why O2 Refresh exists which consists of a Airtime Cost and a Handset Cost).

That been said if they were able to disconnect and discontinue your contract as you stated without even knowing and completely cut your services off you may be unhappy that you are unable to make or recieve calls or use data and you could even be unhappy that you have lost your number should it be terminated automatically.

Morally speaking is it right to still charge that much after you have paid for your Phone/Tablet probably not, and in your case if you are not using your services, but unforunately they will turn around and say it's in the terms and conditions you signed and/or agreed to. Which unforunately is a legally binding contract between you and the provider.

That been said i'm sure you could attempt to contact O2 and explain the situation and see if there's anything they can do. They will be able to see your account usage if you haven't used your services.

Re: Contract renewed%20without%20confirmation

Anonymous — Fri, 03 May 2019 15:01:12 GMT

If it was a Refresh contract then you will have already paid off the device & this will be a continuation of your existing airtime

Re: Contract renewed%20without%20confirmation

Anonymous — Fri, 03 May 2019 15:21:48 GMT

@TheLemon6

I'm afraid when you sign up to a Legal Binding contract it's mentioned in the Terms and Conditions that Your contract will continue on a 30 Day rolling basis once the 24th Month is up unless you cancel it.