topic Re: Mortgage Help in Discussions & Feedback

Mortgage Help

jadejohnstone — Wed, 17 Apr 2019 15:55:22 GMT

@Martin-O2 I have seen your name appearing a times on this forum and wondered if you could please help me. it would be very much appreciated. I have emailed the creditfile referrals email but have been reading on here that it can take some time to receive a response. Can you offer any guidance? Really worried our mortgage isnt going to go through because of this.

This is the email i sent:

After speaking with you, it was agreed that 02 had failed to cancel my old telephone contract and had been accepting payments from me for some time. I do not use this telephone number and have not done for several years. I am not a client of 02's and also have not been for several years (Due to my work providing me with a phone and paying the contract).

I understood from our telephone conversation that you would waive the fee owed and remove any late payment entries. I am grateful for the help I was given and your agreement to resolve the issue.

However, I was told it could take up to 10 days for the late payment to be removed from my credit report. I have today spoken with my bank and this is effecting my mortgage going through and my house purchase could fall if this late entry payment is not removed more timeously.

Given that this is an error of 02's, I ask if you could please prioritise this and get it removed ASAP.

Any help would be gratefully received.

With Kindest regards

Jade

Re: Mortgage Help

Cleoriff — Wed, 17 Apr 2019 17:52:37 GMT

@Martin-O2

Can you help please, as this seems to be a matter of some urgency? (I realise you have already been mentioned by @jadejohnstone but a second mention won't go amiss)

@jadejohnstone @Martin-O2 is offline now but will see this tomorrow when he comes back. I will also mention @Marjo and @EmilieT as well, just in case.

Best of luck and welcome to the forum

Re: Mortgage Help

jadejohnstone — Wed, 17 Apr 2019 17:54:31 GMT

Thank you so much!!

Re: Mortgage Help

MI5 — Wed, 17 Apr 2019 17:58:23 GMT

@Martin-O2 @EmilieT @Marjo

Re: Mortgage Help

Cleoriff — Wed, 17 Apr 2019 17:58:29 GMT

No problem @jadejohnstone

Just wait until tomorrow. Our communiity managers are back online between 8-8.30am usually

Re: Mortgage Help

MI5 — Wed, 17 Apr 2019 18:03:05 GMT

Best of luck

Re: Mortgage Help

EmilieT — Thu, 18 Apr 2019 08:00:51 GMT

Good morning @jadejohnstone, and welcome to the forum

I can certainly get someone on our end to look into this one for you, I'll just need a few more details first so I'll send you a Private Message shortly. Please keep an eye on Messages in the top right of your page, where you'll be able to read and reply to my message

Thanks @Cleoriff and @MI5 for the mentions!