topic Re: Guide mentions in Discussions & Feedback

Guide mentions

Martin-O2 — Wed, 17 Apr 2019 10:56:32 GMT

Hey everyone,

We recently introduced the Product Mentions feature to the O2 Community allowing you to tag or mention products and link out to the shop page for that product. We've started with the recent launch of the Galaxy S10 range and are hoping to widen the use towards other devices in the future.

As this feature is so handy, we thought it would be really useful to add our community guides to the mentions so you can link to them without having to search around for a hyperlink!

The original plan was to prefix each guide with "Guide:" then the title of the guide. However, while setting this up, we discovered a bug with the feature which will prevent us from having many mentions that start with the same word.

While we wait for the bug to be fixed we thought it would still be good to get the mentions up and running, using a keyword for each guide instead. For example, we could use "pac" for the PAC guide and "lost" for the lost and stolen guide.

There are a few things we'd like to ask you about:

Would you use guide mentions this way?
Would you have any difficulties remembering the keywords, or can you think of any other issues that might arise?
Do you have any suggestions for keywords for the guides you use the most?

This feature will mainly be used by you, so we're really interested in hearing your thoughts, suggestions and ideas!

Re: Guide mentions

Glory1 — Wed, 17 Apr 2019 11:12:28 GMT

@Martin-O2 with the problem I'm having with accessing my clipboard where I keep the hyperlinks for the guides I use the most this will be very helpful to me.

I think your idea for keywords for the guides a good one, ie pac, lost etc. You could use scam for the guide that deals with scams and the additional scam one set up by a member 'suck', voicemail, backup for how to back up your phone and so on. The most difficult will be travel as I think there's more than one. Anyway a one word keyword should be easy to remember, even for me.

That's my thoughts anyway and I will certainly use them as it will be very helpful to me with my clipboard inaccessible. So thank you.

Re: Guide mentions

MI5 — Wed, 17 Apr 2019 11:27:43 GMT

#scam
#cancel
#lost
#voicemail
#contact
etc......

Re: Guide mentions

gmarkj — Wed, 17 Apr 2019 11:30:42 GMT

Sounds like a great plan, but would need the guides and the "short-code" publishing somewhere so that we can get the right guide for the right problem.

Re: Guide mentions

Martin-O2 — Wed, 17 Apr 2019 11:52:20 GMT

Thanks for the feedback on this one @Glory1 , @MI5 , @gmarkj. This definitely has a lot of potential for making the guides easier to link to and speed things up.

Love the key word suggestions so far. I'll definitely put together a full list somewhere so you can reference that until you've learned them all.

We'll get started with this soon and will let you know when it's live!

In the mean time any other thoughts or suggestions are welcome.

Re: Guide mentions

Cleoriff — Wed, 17 Apr 2019 12:47:53 GMT

We already have a list of community guides here @Martin-O2

https://community.o2.co.uk/t5/Other-Products-and-Services/Index-of-Community-Guides/m-p/638349#U638349

I think a product/guide mention 'could' be added to that?

It's the first thing I open when I log on... so wouldn't like to see this consigned to Room 101

Re: Guide mentions

Anonymous — Wed, 17 Apr 2019 14:01:26 GMT

Is this instead of the Knowledge Base?

Re: Guide mentions

Martin-O2 — Wed, 17 Apr 2019 14:14:22 GMT

@Cleoriff , @Anonymous this wouldn't replace any of the existing content and guides. It's more of a shortcut to having to find the guide you need, copy and paste the link. We would keep the knowledge base and guide index exactly how they are.

Re: Guide mentions

MI5 — Wed, 17 Apr 2019 14:16:17 GMT

@Anonymous wrote:
Is this instead of the Knowledge Base?

No it's just a way of quickly posting help.

eg, type "#scam" and a link to the premium rate scam thread would be posted automatically.

Re: Guide mentions

jonsie — Wed, 17 Apr 2019 14:45:00 GMT

Sounds a great idea Those mentioned by @MI5 above get my vote

Re: Guide mentions

Cleoriff — Wed, 17 Apr 2019 17:27:34 GMT

@Martin-O2 wrote:
@Cleoriff , @Anonymous this wouldn't replace any of the existing content and guides. It's more of a shortcut to having to find the guide you need, copy and paste the link. We would keep the knowledge base and guide index exactly how they are.

That's fine then @Martin-O2. A great idea in fact.

Re: Guide mentions

jonsie — Wed, 17 Apr 2019 17:36:34 GMT

Well...that worked

Re: Guide mentions

Mi-Amigo — Wed, 17 Apr 2019 21:09:42 GMT

@Martin-O2 wrote:
@Cleoriff , @Anonymous this wouldn't replace any of the existing content and guides. It's more of a shortcut to having to find the guide you need, copy and paste the link. We would keep the knowledge base and guide index exactly how they are.

Although I was not involved with any of the guides and don`t have the technical ability to do so, I would like to add my thoughts. I think that as the proposed idea won`t replace the existing content and guides and with the examples given by @MI5 and shown by @jonsie ; its a great idea and I would certainly use it if I needed the info.

Re: Guide mentions

Martin-O2 — Thu, 18 Apr 2019 14:04:54 GMT

Nice to see you got them working @jonsie !

I'm still in the process of adding all the guides which I'm doing in order of popularity (based on recent views) so I'll let you know when their all done.

For the key words, the system is quite forgiving and you can use pretty much any word that's in the title to find the guide! I'll still add as list somewhere but as long as you know some of the title they should be easy to find.

Thanks @Mi-Amigo ! This should make the whole process of linking to a guide quicker and easier but will leave everything in place as is.