topic Re: positive feedback in Discussions & Feedback

positive feedback

fati — Thu, 14 Mar 2019 00:47:36 GMT

just wanted to say a huge thank you to o2 Brixton branch staff.
went on the 11th to upgrade to a phone and was served by nehemiah who was friendly and professional and made sure everything was perfect.
I went again on the 13th because there was a fault with the headset and again all the staff were professional and friendly made the whole thing so easy, and as well nehemiah helped me with transferring my data to the new handset.
the whole experience was really good and relaxing and as the someone who work in customer service I give Brixton branch a 10 out of 10.

Re: positive feedback

Cleoriff — Thu, 14 Mar 2019 01:08:37 GMT

Hi @fati

Thanks for posting about your great experience at the Brixton store

I'm sure our managers will pass on your comments to Nehemiah.

@EmilieT @Martin-O2 ?

Re: positive feedback

Martin-O2 — Thu, 14 Mar 2019 10:09:15 GMT

Hey @fati thanks so much for taking the time to share your feedback on your O2 Store experience. It's fantastic it all went so smoothly and I'll pass on your kind words to nehemiah and the rest of the team at the Brixton store.