topic Re: Invalid code for o2 recycle extra £100 offer. in Discussions & Feedback

Invalid code for o2 recycle extra £100 offer.

Scotty66 — Sat, 09 Mar 2019 14:46:10 GMT

I've just tried to enter my order number of my S10 into the voucher code section for o2 recycle as requested.

However it is saying the code has already been used?

Has anyone else had this problem?

Re: Invalid code for o2 recycle extra £100 offer.

MI5 — Sat, 09 Mar 2019 14:47:56 GMT

@Scotty66 not surprised it isn't working tbh, these promotions always seem to go wrong.

I'll tag @Martin-O2 to check it out for you.

Re: Invalid code for o2 recycle extra £100 offer.

Scotty66 — Sat, 09 Mar 2019 14:50:43 GMT

Yeah I definitely haven't used the code before so it's a problem at their end.

Tried live chat but nobody available.

Re: Invalid code for o2 recycle extra £100 offer.

MI5 — Sat, 09 Mar 2019 14:53:30 GMT

They wouldn't know anyway!

Re: Invalid code for o2 recycle extra £100 offer.

Bambino — Sat, 09 Mar 2019 15:50:49 GMT

@Scotty66 If you search the forum you will see that O2 Recycle is not the best place to send your old phone. You may be better off selling it elsewhere privately to CEX or on eBay.

Re: Invalid code for o2 recycle extra £100 offer.

Martin-O2 — Mon, 11 Mar 2019 17:58:11 GMT

Thanks for the mention @MI5 !

@Scotty66 Are you still having issues with this or has the problem been resolved?

Re: Invalid code for o2 recycle extra £100 offer.

Scotty66 — Mon, 11 Mar 2019 18:23:36 GMT

Hi I have spoken to support today and the issue is resolved thanks.

Re: Invalid code for o2 recycle extra £100 offer.

Martin-O2 — Tue, 12 Mar 2019 09:37:30 GMT

Good to hear @Scotty66 ! Thanks for confirming.

Re: Invalid code for o2 recycle extra £100 offer.

jen5 — Sat, 28 Mar 2020 10:42:54 GMT

I am having the same issue. Says to use the o2 order number as my voucher code to get £100 offer but when I enter it, it tells me its invalid. Of course because the planet is on lockdown you can't get speaking to anyone.

Any help would be appreciated 😁

Re: Invalid code for o2 recycle extra £100 offer.

Cleoriff — Sat, 28 Mar 2020 10:50:20 GMT

@jen5 wrote:
I am having the same issue. Says to use the o2 order number as my voucher code to get £100 offer but when I enter it, it tells me its invalid. Of course because the planet is on lockdown you can't get speaking to anyone.

Any help would be appreciated 😁

Nothing can be done at present @jen5 . Like many others you will just have to wait and ride out this storm. Sorry xx

Re: Invalid code for o2 recycle extra £100 offer.

jen5 — Sat, 28 Mar 2020 11:16:30 GMT

No reason why they can't have guru's working from home to help resolve this. And if there is an issue with following through with what is being advertised then that would also need addressed. Typical! 🤬🤬

Re: Invalid code for o2 recycle extra £100 offer.

MI5 — Sat, 28 Mar 2020 14:07:28 GMT

I suggested the same myself yesterday @jen5

Re: Invalid code for o2 recycle extra £100 offer.

jonsie — Sat, 28 Mar 2020 14:10:10 GMT

Though I doubt they would have account access at home.

Re: Invalid code for o2 recycle extra £100 offer.

MI5 — Sat, 28 Mar 2020 14:11:15 GMT

Secure vpn access to company mainframe like I'm currently doing.
This is 2020 not 1920.

Re: Invalid code for o2 recycle extra £100 offer.

jonsie — Sat, 28 Mar 2020 14:13:30 GMT

This is O2....

Re: Invalid code for o2 recycle extra £100 offer.

MI5 — Sat, 28 Mar 2020 14:15:04 GMT

Correct and they ain't trying to help.

Re: Invalid code for o2 recycle extra £100 offer.

ScottofDoom — Sat, 07 Nov 2020 08:31:30 GMT

Hi! How did you resolve this please? Having the same issue today and can’t get in touch with o2.

Re: Invalid code for o2 recycle extra £100 offer.

Cleoriff — Sat, 07 Nov 2020 08:43:57 GMT

@ScottofDoom

Have you tried O2 using this route?

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

If that's no help, I'll tag @O2Daniel to see if he can assist you..

Re: Invalid code for o2 recycle extra £100 offer.

O2Daniel — Sat, 07 Nov 2020 09:52:46 GMT

Thanks for the tag @Cleoriff

@Scotty66 & @ScottofDoom What handsets have you trying to trade in? and have you recently upgraded to another handset? if so, what handset?

Re: Invalid code for o2 recycle extra £100 offer.

ScottofDoom — Sat, 07 Nov 2020 09:16:26 GMT

@Cleoriff Thanks for replying! Yeah, gave that a go as I’d seen it on another thread but couldn’t get through to anyone. @O2Daniel - Any additional help would be ace!