topic Re: Major data leak, and overpricing scam in Discussions & Feedback

Major data leak, and overpricing scam

nicknez — Thu, 07 Mar 2019 21:03:20 GMT

So saturday morning I am browsing O2 website (and others) in search of a new device with a monthly plan. I chose one I like at O2 put it in my basket procceed to complete my "PERSONAL DATA" but not completing the order because I was between home delivery and click and collect. I leave my house to go shop and i get a phone cal from an O2 agent. he already knew my personal information and what i had in my shopping cart so I am convinced he is indeed from O2. he said he can make me a better offer from £29 that i chose with 4gb net to 33 with 15gb and of course I accept. I return home and later in the afternoon i speak to live chat about my order to see when it will be shipped and it was already completed and dispatched to me. i was impressed with the speed. And now for the good part I finaly receive my O2 account activation and go and check my account, My order was indeed for a 15gb monthly program at £33 but with a huawei y6 that the official price on the site is 23. I call o2 right away and the answer was that they didnt call me but some company that is making outbound calls as a reseller. so basicaly that reseller got my personal info from O2 and tried to scam me with O2 help. they say everything is fine and not to worry as long as I dont accept the delivery. and so I do and its sent back to sender. Next day i receive an sms that my monthly bill was issued. I call again of course and an agent says to leave it on him... he will fix everything and call me! still 4th day today the bill still is there waiting payment for a phone and a sim i never got in my hands overpriced sold to me as a deal and I am still waiting to see what will happen,,,

Re: Major data leak, and overpricing scam

MI5 — Thu, 07 Mar 2019 21:06:28 GMT

@nicknez I'll tag @Martin-O2 and @EmilieT to see if they can help you.

Re: Major data leak, and overpricing scam

nicknez — Thu, 07 Mar 2019 21:18:10 GMT

I am not posting to get help. I made the post clearly to warn other users in case they have similar issue with me because I am sure I m not the first and wont be the last

Re: Major data leak, and overpricing scam

MI5 — Thu, 07 Mar 2019 21:26:13 GMT

No problem.
I'll ask for your post to be moved to the feedback forum then.

Re: Major data leak, and overpricing scam

Bambino — Thu, 07 Mar 2019 21:53:08 GMT

@nicknez You may very well need some help if the charge isn't removed.

As a general rule of thumb, never agreeing to anything from a cold caller is the best way to go, no matter who they say they are.

Re: Major data leak, and overpricing scam

nicknez — Thu, 07 Mar 2019 22:21:56 GMT

i couldnt agree more @Bambino . It was stupid of me to agree with him but since he knew everything I thought it was a follow up from 02 because I left my order half way throught. Normaly as T&C of O2 state the number activation and start of billing happens the moment you receive with any way your order. Mine was comming to me preactivated. Also a major issue is that now i cant sigh a contract with another provider because when I pass the credit check it appears I have an active one with O2

Re: Major data leak, and overpricing scam

Bambino — Thu, 07 Mar 2019 22:30:44 GMT

Sounds a bit of a mess @nicknez. I hope you're able to get it sorted quickly.

Why would they send you a phone pre-activated? All sorts of problems could arise if it gets lost in the post, and you would be liable for the charges. That makes no sense to me. You really need to keep on at customer service to ensure you aren't paying for something you never received.

Re: Major data leak, and overpricing scam

Anonymous — Thu, 07 Mar 2019 22:30:58 GMT

They don’t tend to follow up & it’s one of their crooked so called “trusted partners” not O2

Re: Major data leak, and overpricing scam

viridis — Fri, 08 Mar 2019 10:20:51 GMT

Hmm dodgy ground though...
If the buyer had entered his info but NOT completed the sale, the selling company cannot pass on details even to trusted partners, as the agreements sent out haven't theoretically been agreed to.
It's as if they passed on info of anyone visiting the site that entered information anywhere.
You can't pass on customer information, of non customers...
This is REALLY worrying

Re: Major data leak, and overpricing scam

nicknez — Fri, 08 Mar 2019 19:05:58 GMT

So the latest updates. In order to find a solution I went throught resolver and ended up to fraud and security department. Fraud dep announced me that it was actually a phone call from O2 and not a trusted partner or another company. Just O2 trying to fool a customer. So fraud department did what they could and the official O2 responce is that once they have received back my order wich all these days is left at dhl depot will cancel my account and bills. so my active contract and a device billed on me is at dhl depot and if someone decides to mess up with it, i am getting BILLED??? nice move O2 I ll wait till monday and then I am taking legal action even for a compensation. there are companies that love handling these situations

Re: Major data leak, and overpricing scam

nicknez — Mon, 11 Mar 2019 16:53:15 GMT

Final update for this. Finaly today O2 closed my account. good so far. they claim they canceled my contract and not me wich is a lie, the bill is still there waiting to be paid so i canceled the direct debit of course. I cant get a contract with any provider as they want to pass it as someone else and not me created that order in my name with my details. I went to citizen advice of course and i will take any action necessary my rights as a consumer give me. maybe they think I have no idea about consumer regulations but I am very well aware. to anyone reading I am only expressing all these out of experience I had your personal experience may vary I just wish you to never have to go throught all of O2 backoffice because these people really have no idea what they are doing and ok the lie so what? all companies lie at least make the departments talk to each other so they say one lie not one department burying the other

Re: Major data leak, and overpricing scam

jonsie — Mon, 11 Mar 2019 22:02:02 GMT

That was a difficult read though I get the general gist of it Your problem is not being ankle to get a mobile contract with any network.

Not only that though, no credit for anything, including a mortgage.

Good luck and I hope you get it sorted.